Technical Support Agent - Jobs in Montréal, Québec, Canada, H2P 1B9

Job Description

Technical Support AgentStart Date: May 12th, 2025We are looking to fill multiple positions in support of a major government initiative. These roles are ideal for individuals who bring strong problem-solving skills, thrive in dynamic environments, and take pride in delivering outstanding service. You will contribute to the smooth operation of technical support functions, working in a hybrid setting that values teamwork, accountability, and a proactive approach.What is in it for you:• Hourly salary of $18.• Indeterminate contract.• Full-Time, 40 hours per week.• Monday to Friday, 10:00 AM to 6:00 PM.• Training Schedule: Full-time (10:00 AM to 6:00 PM) for 2–3 weeks.• Post-training, start/end time may shift by up to 30 minutes depending on operational needs.• Hybrid role with required on-site presence on Tuesdays and Wednesdays at the Montreal office (Bd. Crémazie Ouest, QC H2P 1B9).• Opportunity to work in a dynamic environment.• Join a passionate and inclusive team of professionals.Responsibilities:• Provide a single point of contact for all incoming customer issues and service requests.• Troubleshoot and resolve basic technical issues via phone, chat, or email.• Accurately document incidents, requests, and actions taken using internal ticketing systems.• Escalate unresolved issues while keeping customers informed throughout the process.• Ensure adherence to service desk processes and client-specific procedures.• Maintain a high level of customer satisfaction through effective communication and follow-up.• Monitor support channels and prioritize incoming requests according to urgency and impact.• Contribute to the knowledge base by identifying recurring issues and solutions.• Participate in service continuity and escalation protocols as needed.• Collaborate with team members to ensure consistent and efficient service delivery.What you will need to succeed:• High School Diploma or equivalent.• Previous experience in a Service Desk or customer service environment is an asset.• Technical training, two years of technical school, or relevant certifications are considered a plus.• Intermediate proficiency with Microsoft Office applications.• Experience with Active Directory and account administration support is preferred.• Familiarity with mobile device and network connectivity troubleshooting is beneficial.• Excellent communication skills in English and French to support clients in both languages.• Strong customer service and interpersonal skills.• Excellent verbal and written communication skills.• Ability to multitask and resolve issues independently.• Comfortable working in a fast-paced, hybrid environment.• Readiness to follow established processes and adapt to evolving client needs.• Strong attention to detail and organizational skills.Why Recruit ActionRecruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.# FJT240425