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Vice President - Regulatory Examinations Specialist - Jobs in Montréal, QC

Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

PRODUCTION SUPPORT ANALYST – PEOPLESOFT (JOB NUMBER: IT-122121-001-JDS)At BNP Paribas Canada, it is our employees which make the difference... Our 75 nationalities are part of our diversity!Do you like challenges, a structured framework, the prospect of optimizing and innovating You are known for your originality and want a certain freedom to think while sharing your knowledge and ideas... Come help us contribute to the growth of our Canadian platform!You will benefit amongst other things from:

  • Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)
  • Opportunities for career development through active internal mobility and our innovative training program: Canada Academy
  • A brand new workspace, flexible, comfortable and easily adaptable to your needs: remote work opportunities, standing desks, innovation lab., open meeting rooms and spaces
MISSION AND OBJECTIVESThe APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for PeopleSoft US application. Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, to suggest workarounds until permanent fix, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.MAIN RESPONSIBILITIESLEVEL 1 AND 2 SUPPORT
  • Active monitoring of production activities
  • Confirm that PeopleSoft PROD and pre-prod environments are up and running.
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Review Process Scheduler for schedules by APS for ‘Cancel’, ‘Cancelled’, ‘Error’ and ‘No Success’ Run Status in PeopleSoft PROD environment
  • Work with development community for Level 3 incident escalations
  • Manage alerts from alerting tool and configure new alerts
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Review and manage emails in Support mailbox for any email from user reporting any issue (create ticket for the issue)
  • Available for after-hours support activities, when necessary
  • Monitor PeopleSoft Windows servers on reception of alert from Wintel (storage space is not over the threshold, confirm backup completion)
  • Manage Sailpoint new account creation and account removal request
  • Monitoring upcoming maintenance/patches on the servers (Application, Web, Database, F5)
  • Lead operational meetings with BRM and ADM to address pending problem/incident tickets
CHANGE AND REQUEST MANAGEMENT
  • Responsible and accountable for changes to the pre-prod and production environment
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary
REPORTING & SPECIAL PROJECTS
  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-launch
  • Participate on Application patching to remove IT security risk and vulnerabilities with ADM teams
  • Regular reporting to line manager for prioritization and escalation
  • Tightly control access to sensitive data in the platform
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects
REQUIREMENTSTRAINING AND OCCUPATIONAL EXPERIENCE
  • Support role experience required ( >5 years’ experience)
  • Experience in Banking / Financial sector preferred
  • Actimize experience preferred, but not mandatory
  • Prime experience preferred, but not mandatory
ESSENTIAL SPECIFIC REQUIREMENTS
  • Strong database skills (Oracle, MS SQL)
  • Unix/Linux servers and scripting
  • Windows servers and scripting (Powershell, VBS)
  • Scheduling tools ($U, Autosys)
  • Monitoring tools (Sysload, Geneos)
  • Web application skills (Apache Tomcat, IIS)
  • Collaboration Frameworks (SharePoint)
  • File transfer protocols
  • PeopleSoft tools language (Powershell Script, SQR, SQC)
ADDITIONAL SKILLS
  • PeopleSoft application (knowledge on PS menu/panel/seucrity role/security permission/App Engine/SQR/ SQR Report),
  • Encryption/Decryption tools
SKILLS AND BEHAVIOURS
  • Strong communication skills (written and verbal)
  • Good organizational skills
  • Basic office software literacy (Microsoft Office, etc.)
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Global financial products knowledge, a plus
  • Project management skills, a plus
A recruitment policy that promotes equity and diversity:Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.We pride ourselves in applying non-discrimination rules to all our recruitments.Primary Location: CA-QC-MontréalJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-timeQuick Apply
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