Branch Operations Manager Bilingual (Ottawa) - Jobs in Montréal North

Job Description

Branch Operations Manager Bilingual (Ottawa)Position DescriptionJob Summary On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada we are excited to add new complimentary products to our already broad offering of exterior building solutions. Reporting to the National Operations Manager, the Ottawa Branch Operations Manager (Bilingual) will oversee all operational aspects of branch administration, supporting the branch personnel and lead by example towards the achievement of their goals through coaching, training and effective goal setting. The incumbent is responsible for all activities and transactions originating from the branch and ensuring a superior customer experience. Responsibilities:

• Manage the branch operations ensuring exemplary customer service is provided to all internal and external customers.
• Ensure a safe and healthy work environment by training branch employees in safe work practices, hazard identification and compliance with relevant HSE Kaycan standards.
• Manage and oversee facility maintenance including the sanitation, preventative maintenance schedule of warehouse and fleet equipment.
• Act as the supportive source of knowledge for all SOPs and internal policy documents.
• Communicates operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Ensure that a collaborative and inclusive culture of customer service, sales, safety and compliance exist every day at the branch.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff
• Ensuring customer orders are complete and accurate by verifying and managing the daily report as a high priority.
• Reviews and approves cost-control reports, cost estimates requirements for projects.
• Supervise preparation and organization of schedules and the dispatching of service personnel as required.
• Oversee and manage all aspects of product movement including receiving, storage, product rotation, distribution, and inventory control.
• Provide ongoing employee development/cross training for teams as needed to support the business, increase performance and employee engagement.
• Work directly the supporting Sales Team to ensure cohesiveness in regards to order status, target accounts, customer experience concerns, opportunities and inventory flow.
• Collaborates with other branches and departments to carry out the organizations goals and objectives.
• Resolve customer inquiries, billing issues, questions and concerns.
• Intervene and manage workplace conflict in order to build and maintain good relationships.
• Ensure the company’s inventory control methods and credit policies are in place and followed, likewise ensure the company’s expense policies and practices are adhered to.
• Collaborates with Human Resources to recruit, interview and onboard new hires.
• Manage, coach, train and evaluate performance of all branch employees.
• Act in the capacity as the Customer Service Team lead or the Warehouse Team Lead as needed.
• Must be able to operate a motor vehicle to visit a customer’s office or job site.
• Perform other duties and responsibilities as required.

Required QualificationsQualifications/Requirements:

• 5+ years of experience in the building products industry or related industry, including 3+ years in customer service sales and 1+ year in a supervisory position preferred
• Extensive knowledge of customer service procedures and principles.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Effective interpersonal skills to effectively supervise a diverse staff and interact appropriately with all customers, and employees.
• Bilingual English and French required.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Ability to lift/push/pull materials (up to 80 Lbs.)
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Have a valid Driver’s license to operate a motor vehicle.

Company SummaryHere’s what we do…Kaycan Ltd., a Saint-Gobain company (the “Company”), is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North Americaamp; Canada.Legal StatementSaint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).Branch Operations Manager Bilingual (Ottawa)#J-18808-Ljbffr