| Auckland Jobs |
| Canterbury Jobs |
| Northland Jobs |
| Otago Jobs |
| Southland Jobs |
| Tasman Jobs |
| Wellington Jobs |
| West Coast Jobs |
| Auckland Jobs |
| Canterbury Jobs |
| Northland Jobs |
| Otago Jobs |
| Southland Jobs |
| Tasman Jobs |
| Wellington Jobs |
| West Coast Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Montréal North |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract |
We are looking for several Bilingual (Frenchamp; English) Helpdesk level 2amp; 3 for Ottawa region. this is a 24 months contract and hybrid. Candidates must have Security Clearance from the government in order to be eligible for this role Security Clearance - Reliability StatusCertificate, diploma or degree in computer science or other relevant IT-related field2+ years (in last 5 years) experience in using ITIL Service Management Framework, supporting computer services team. 2+ years (in last 5 years) experience in using Active Directoryamp; Microsoft Exchange 3+ years participating in the improvement of, and/or updates to, Help Desk procedures and processes.2+ years has experience troubleshooting user problems with Microsoft Office 365.2+ years experience troubleshooting cellular devices via Enterprise Mobile Device Management (EMDM).2+ years IT reporting experience – IT service Delivery Teams Prospective Start Date: 31 Oct 2023 Prospective End Date: 30 Sep 2025 Location: 180 Kent Street, Ottawa, ON , , Canada The Help Desk Specialist, Level 2 will be responsible for, but not limited to, the following tasks: a. Respond to client service requests assigned via the ITSM tool and provide accurate solutions to clients’ problems in accordance with the INFC resolution SLA b. Perform initial problem analysis and triage problems to other internal stakeholders when necessary; c. Record status of requests (tickets) in ITSM; d. Monitor network management systems, perform network problem analysis, and respond appropriately to user requests and problems; e. Liaise with and report IT Services information to IT Team Leader; f. Troubleshoot hardware, software, and peripherals at the desktop and/or network levels; g. Conduct employee processes (create, change, cancel accounts) for new employees, employee moves and departing employees, and provide new employee orientation; h. Assist in the deployment of Windows 11 to INFC personal computers; i. Coordinate delivery of equipment (computers and peripherals, cellular devices) to employees working remotely; j. Maintain and update asset database; k. Troubleshoot INFC cellular devices via Enterprise Mobile Device Management (EMDM) and the Bell portal; l. Maintain liaison with network users and technical staff to communicate the status of problems; m. Log and track requests for assistance; n. Make recommendations for improvements to the existing processes, remaining focused on service improvement; o. Participate in on-site installations of personal computers and computer peripherals for users; p. Develop, implement and/or participate in the preparation of procedure manuals and documentation for help desk use and for end users; and q. Perform other Help Desk-related duties incidental to the work described herein