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DISTRICT SUPPORT REP II - Jobs in Neepawa, MB

Manitoba Hydro
Job LocationNeepawa, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

DISTRICT SUPPORT REPRESENTATIVENeepawa, MBManitoba Hydro is consistently recognized as one of Manitobas Top Employers!Great Benefits

  • Competitive salary and benefits package.
  • Defined-benefit pension plan.
  • Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
and community.Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service andexceptional customer satisfaction. Join our team of Manitobas best as we continue to build a company that supports innovation,commitment and customer service.We are seeking an experienced District Support Representative to fill a temporary 12-14 month full-time position in the NeepawaCustomer Service Centre to provide a wide range of operational administrative support related to planning, dispatching, andcustomer service activities.Responsibilities:
  • Use a variety of customer information, work management and computer system applications (i.e. Banner, MWM, SAP, CSI,
PowerOn, etc.) to effectively perform customer service and administrative support transactions within the Customer ServiceCentre (CSC).
  • Ensure work is capacity scheduled efficiently to resources within the CSC using the Mobile Workforce Management (MWM)
software to meet the daily work schedules and customer service needs.
  • Liaise with the Planning group in processing the administrative component of the work order and structure move process.
  • Provide an exceptional customer service experience using strong communication and interpersonal skills.
  • Review, analyze and resolve issues/inquiries as it relates to energy consumption, billing and services consistent with
corporate policies and procedures.
  • Perform time and expense administration and handle staff inquiries related to their time, expenses, and benefits ensuring
adherence to applicable collective agreements and/or corporate policies.
  • Establish and maintain an effective line of communication and liaison within other related areas of the Corporation such as
M&CS Support, Operation Support Services, Customer Billing, Major Accounts, Time and Expense, HR, Customer ContactCentre, Credit & Recovery Services, MHUS, TSOM, Customer Metering and Electric Codes, Materials Management, MeterShop.
  • May be required to work on a rotation basis to maintain operational requirements on non-working Mondays.
  • May be required to work in a storm management situation.
Qualifications:
  • Minimum Grade 12 education and two years related experience with a minimum of one year working on a customer
information database or software.
  • Demonstrated ability to operate personal computers in referencing required data with minimal delay or inconvenience. This
includes the ability to use retrieve customer information, locate data on maps, create and close service orders, schedule anddispatch work orders, enter power outages, create and respond to emails in a professional manner and relevant softwarepackages; Word, Excel, Teams.
  • Must have a thorough knowledge of the Banner system or comparable customer information database or software.
  • An understanding of the Mobile Workforce Management.
  • Working knowledge of various tasks completed in related programs: permit inspections, damage claims, key management,
error queues, work orders: creation, scheduling and close out, and various administrative reports.MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY Reference Code: CO56619953-01
  • Familiar and able to operate office equipment, including photocopiers, fax machines, scanners etc.
  • Demonstrate initiative & multi-tasking abilities with a good sense of judgment, and willingness to assume responsibility.
  • Must be familiar with Union Agreements and Corporation policies as they relate to a Customer Service Centre Operating
environment.
  • Effectively communicates information to others, written and oral.
  • Demonstrated commitment to safety.
Salary RangeStarting salary will be commensurate with qualifications and experience. The range for the classification is $23.98-$31.40 Hourly,$45,942.26-$60,161.40 Annually.Apply Now!Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is OCTOBER 19,2022.We thank you for your interest and will contact you if you are selected for an interview.This document is available in accessible formats upon request. Please let us know if you require any accommodationsduring the recruitment process.Quick Apply
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