Appraiser II, Imagery & Email - Jobs in New Brunswick

Job Description

Company: CGICDepartment: ClaimsEmployment Type: Regular Full-TimeWork Model: HybridLanguage: Bilingualism in French and English is an assetThe Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That #39;s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.As an Imaging, Email or Field Appraiser, you strive to provide peace of mind and compassionate service to our customers and communities. You prepare, review and approve repair estimates in an email, imaging or field setting. You act with the highest integrity, driven by a desire to do things the right way and to continually improve.How you will create impact:

• Review, interpret and revise estimates and photos submitted digitally by suppliers and customers and return approved estimates. Review incoming requests.
• Efficiently estimate, research and determine the availability of spare parts in accordance with company parts and repair policies.
• Communicate regularly with all parties involved in the claims process.
• Communicate with all stakeholders and build relationships throughout the claims process to discuss and approve repairs with suppliers and customers to ensure the safety and quality of repairs.
• Provide exceptional customer service in accordance with our service and quality standards with the goal of positioning the company as an industry leader in customer engagement.

How you will succeed:

• You think outside the box to improve operational efficiencies and have the ability to drive change while putting customer needs first.
• You use your critical thinking skills to identify assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.

To join our team:

• You have 6 years of experience in accident appraisals and repairs, or in a related field.
• You hold an active GAA licence.
• Post-secondary degree is an asset.
• Collision repair or refinishing technician certificate and property damage appraiser certificate are assets.
• I-CAR Platinum certification is an asset.
• You have a thorough knowledge of automotive construction and repair techniques and procedures.
• You have working knowledge and experience with auto policies, interpretation of the auto policy, claims processes and procedures.

What you need to know:

• You must have your own vehicle, a valid driver #39;s licence and an active insurance policy.
• You will travel occasionally.
• Overtime may be required, including evenings and weekends.
• There is the potential for exposure to hazards requiring health and safety protection, including chemicals, noise, dust and debris.
• This position requires direct contact with customers or suppliers in their environment.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What #39;s in it for you

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Expected Salary Range: $57,375.00 to 95,625.00

• The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.