Senior General Manager - Jobs in Newcastle

Job Description

As a Senior General Manager, your typical day will impact the following ways:• Participating in the development, execution and achievement of the long term strategic plan for the Retirement Residence platform.• Developing, executing, and achieving the performance goals of assigned Retirement Residences in alignment with the overall long term strategy for the Retirement Residence platform.• Supporting the sales process through hands on involvement and reinforcement of the organizations sales platform.• Monitoring and following up on occupancy trends (move in’s / move out’s) to identify opportunities for improvement.• Providing overall operational leadership to the assigned Residences: Customer Service, Quality Improvement, Food and Beverage Services, Leisure and Residence Services, Risk Management, Healthamp; Safety Management, Facilities Management, Human Resources Management and Financial Management.• Ensuring the operations of the assigned Residences are in accordance with Support Services office policies and procedures as well as compliance with provincial legislation, regulations and standards.• Ensuring operational practices are current and in compliance with the Assisted Living Registry.• Supporting major improvement initiatives to ensure optimal success in assigned residences (on scope, on time, on spec, on budget).• Staying current in operational best practices and understanding the impact to Retirement Living of changing external environmental factors (competitive, regulatory, technical, etc.).• Developing annual operating plans and capital budgets and executing, monitoring, reporting results and taking corrective action as required.• Leading the preparation and reviewing of the assigned Residences’ operating and capital budgets.• Participating in the development and/or changes and enhancements to brand strategies, including promotions, advertising and communications.• Performing other duties as assigned.Must haves: • Post-secondary degree required.• Proven leadership experience and success in progressively senior positions in the Hospitality or Retirement industry.• Sound knowledge of sales, hospitality/customer service principles, administration, human resources, finance, and information management.• In-depth knowledge of the applicable provincial health care system. • Passionate about providing high quality care and services to all residents.• Effective verbal and written communication skills required.• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.Bonus Points for having: • Master’s degree from a recognized University an asset.• Knowledge in players including legislation, regulation, policies and standards an asset.Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve. Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.