Customer Representative/ Contact Center Agent - 12 months term - Jobs in Nisku, AB

Job Description

Be a part of building a stronger, safer workforce!As the national safety association for the oil and gas industry we advocate for worker health and safety.Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.What is the opportunity:Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.What will you do:

• Provide Stakeholder Customer Care: Collaborative effort in a uniquely structured Contact Center environment to effectively answer all customer inquiries (75% - phone calls and 25% - emails, chat and in-person). Strong communication skills; able to clearly explain unfamiliar concepts to our customers in a clear and concise manner. Provide knowledgeable guidance on Energy Safety Canada courses and course selection, as well as safety information and products. Address and resolve technical problems through a variety of methods, including troubleshooting, research, and provide education to stakeholders.
• Process Stakeholder Requests: Effectively process all customer requests. Maintains and updates customer data. Follows policies and procedures, as defined.
• Provide Internal Stakeholder Support - Liaise with various departments as required to effectively resolve customer exceptions, escalations and opportunities for improvement. Works on assigned inter-departmental initiatives to support department priorities, as required.
• Certifies classes (as required, task dependent): Input student completion information and adjusts marks or completions, as necessary. Mandatory focus on accuracy. Prints certificates and other pertinent material for the classes. Update’s student and class information on course completions. Filing and organizing class information as it is received and after processing. Follows policies and procedures, as defined
• Other duties as required

What you need to succeed:

• Strong interpersonal and communication (oral and written) skills required
• Excellent customer service and relationship building skills, with an attention to patience and professionalism required
• Demonstrated ability to work well as part of a team
• Impeccable organizational skills, punctuality, discipline
• Must be able to work in a multi-task environment that is deadline driven and has a high volume of customer interactions
• Comfortable working in a structured environment: lunches and breaks are scheduled to minimize interruption in customer service and response times. Team members are required to be ready to interact with customers with all systems available to take first customer interaction at 8:00 AM
• Data entry experience with focus on accuracy and troubleshooting an asset
• An ability to navigate multiple computer systems
• Computer literate, ability to proficiently and fluently use iMIS, D2L, Integrity Advocate or other similar software programs would be an asset
• High school diploma or its equivalency is required
• 6+ months experience in a Contact Center
• 6+ months experience working in a customer service role
• Proficient in MS Office and has basic computer skills

What’s in it for you:

• Competitive compensation package
• Excellent medical and dental benefits
• Paid Vacation
• Flex Days

Energy Safety Canada is committed to building a talented and diverse workforce which creates an environment that supports diversity, equity and inclusion. We encourage all qualified candidates to apply. Ready to make a difference Apply Now! Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted. In order to ensure a safe learning and working environment, all Energy Safety Canada employees are required to be fully vaccinated against COVID-19.Quick Apply

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