Customer Representative / Contact Center Agent - 14 months term - Jobs in Nisku, AB

Job Description

Energy Safety Canada is the national safety association for the oil and gas industry. We develop and support common industry safety standards, deliver effective learning systems, share data analysis and safety expertise with workers and employers, and advocate for worker health and safety.Learn more at www.EnergySafetyCanada.com.Job Overview:Reporting to the Training Services, Manager, Training, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.Responsibilities:Provide Stakeholder Customer Care: Collaborative effort in a uniquely structured Contact Center environment to effectively answer all customer inquiries (75% - phone calls and 25% - emails, chat and in-person). Strong communication skills; able to clearly explain unfamiliar concepts to our customers in a clear and concise manner. Provide knowledgeable guidance on Energy Safety Canada courses and course selection, as well as safety information and products. Address and resolve technical problems through a variety of methods, including troubleshooting, research, and provide education to stakeholders. Other duties as requiredProcess Stakeholder Requests: Effectively process all customer requests. Maintains and updates customer data. Follows policies and procedures, as defined.Provide Internal Stakeholder Support - Liaise with various departments as required to effectively resolve customer exceptions, escalations and opportunities for improvement. Works on assigned inter-departmental initiatives to support department priorities, as required.Certifies classes (as required, task dependent): Input student completion information and adjusts marks or completions, as necessary. Mandatory focus on accuracy. Prints certificates and other pertinent material for the classes. Update’s student and class information on course completions. Filing and organizing class information as it is received and after processing. Follows policies and procedures, as definedOther duties as requiredRequired Knowledge, Skills and Abilities:Strong interpersonal and communication (oral and written) skills requiredExcellent customer service and relationship building skills, with an attention to patience and professionalism requiredDemonstrated ability to work well as part of a teamImpeccable organizational skills, punctuality, disciplineMust be able to work in a multi-task environment that is deadline driven and has a high volume of customer interactionsComfortable working in a structured environment: lunches and breaks are scheduled to minimize interruption in customer service and response times. Team members are required to be ready to interact with customers with all systems available to take first customer interaction at 8:00 AMData entry experience with focus on accuracy and troubleshooting an assetAn ability to navigate multiple computer systemsComputer literate, ability to proficiently and fluently use iMIS, D2L, Integrity Advocate or other similar software programs would be an assetHigh school diploma or its equivalency is required6+ months experience in a Contact Center6+ months experience working in a customer service roleProficient in MS Office and has basic computer skillsBe a part of building a stronger, safer workforce!Great Base SalariesFull Medical & Dental BenefitsPaid VacationFlex DaysQualified candidates are asked to submit resumes by visiting our website: https://www.energysafetycanada.com/Careers/Careers.Submissions should be in MS Word or PDF formats only.Energy Safety Canada would like to thank all applicants for their submissions; however, only applicants selected for an interview will be contacted.Quick Apply

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