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IT Support Analyst – 8 Month Term - Jobs in Nisku, AB

Energy Safety Canada
Job LocationNisku, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Be a part of building a stronger, safer workforce!As the national safety association for the oil and gas industry we advocate for worker health and safety.Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.What is the opportunity:Reporting to the Manager, IT Applications, the IT Support Analyst will work within Energy Safety Canada’s policies and procedures to provide application support and troubleshooting, system testing and documentation, end user support and enhancements to applications.Work location could be either Calgary or Nisku, Alberta depending on student’s residence.What will you do:

  • Provide application support to business units in an effective and efficient manner with the use of proven troubleshooting methods and techniques. This may include hands-on support of computer and AV hardware, as needed.
  • Record, track, document, and escalate end user issues using ITIL processes and incident management software. Monitor issues for trends and escalate as appropriate.
  • Communicate early and often with clients and teammates regarding outstanding issues to ensure good communication with clients throughout incident investigation and resolution process. Exhibit a great deal of patience with users with little to no technical knowledge.
  • Provide meaningful incident management dashboard for management review and corrective actions.
  • Document and conduct technical testing for problems, resolutions, patches, and upgrades with IT team and vendors.
  • Other duties as required
What you need to succeed:
  • Student in Computer Science, Computer/Software Engineering or Business Analysis
  • Strong customer service focus
  • Proven analytical and problem-solving abilities
  • Proven interpersonal, teamwork, and relationship building skills
  • Strong communication and interpersonal skills
  • Basic understanding of ITIL processes especially on incident and problem management
  • Working knowledge of current Web technologies, including HTML, AJAX, ASP.Net and SQL
  • Highly self-motivated and directed
  • Keen attention to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work both independently and in a team-oriented, collaborative environment
Position Details:
  • Approx start date: September 6 2022
  • Position Close Date: July 29, 2022
  • Number of Openings: 1
  • Salary: $25.00/hour
Energy Safety Canada is committed to building a talented and diverse workforce which creates an environment that supports diversity, equity and inclusion. We encourage all qualified candidates to apply.Ready to make a difference Apply Now!Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.Quick Apply
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