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IT Service Desk Analyst - Jobs in North Bay, ON

Redpath Mining Contractors and Engineers
Job LocationNorth Bay, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Application deadline: January 19, 2022The successful applicant may work out of the North Bay or Sudbury office.DescriptionWe are seeking a detail-oriented, thorough, and organized IT Service Desk Analyst to join our team. In this position, you will play a key role in providing support for all areas of IT for Redpath Canada Limited. You will updates systems, troubleshoot problems, and provide hands-on client support for IT issues within our organization.Duties and Responsibilities

  • Ensure client systems, software, and mobile devices are up-to-date through system monitoring and regular upgrades
  • Utilize ticketing system for all support requests, incidents, and change requests.
  • Effectively track assets and software distribution
  • Monitor and maintain network and server assets
  • Assist with the design, implementation, and support of new software and features
  • Oversee troubleshooting for system errors
  • Provide technical support either by phone, remote access or site visits as needed
  • Respond to IT issues; hardware maintenance, software, networking, etc.
  • Evaluate connectivity issues, equipment, and software
  • Set up equipment for new users
  • Perform data backups
  • Install and update network system improvements as needed
  • Provide client computer, asset tracking/deployment, network, antivirus and application support.
  • Provide VOIP telephone support
  • The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive
Education and Work Experience
  • Required: College diploma in Business, Information Technology or related
  • Preferred: University degree in Business, Information Technology or relatedITIL, CompTIA A+, CompTIA Net+ certification, or related IT certification an asset
  • Required: 0-6 months’ experience as a help desk technician, computer technician, or IT support
  • Preferred: 1-2 years’ experience
Knowledge Required
  • Technical knowledge of existing network infrastructure and software policies
  • Exceptional technical documentation skills
  • Ability to present ideas in a user-friendly language
  • Keen attention to detail
  • Proven analytical and problem solving abilities
  • Ability to configure networked printing and imaging devices
  • Ability to troubleshoot both hardware and software issues
  • Ability to prioritize and execute tasks in a high pressure environment
  • Ability to work independently and collaboratively
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Exceptional service orientation
  • Strongly self-motivated and directed
  • Ability to work both independently and collaboratively
Redpath Canada Limited is committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate solutions.#LI-SM1IND123Quick Apply
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