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Account Specialist III - Outbound Team - Bilingual ENGLISH/FRENCH - North York, ON - Jobs in North York, ON

JPMorgan Chase Bank, N.A.
Job LocationNorth York, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The specialist maintains strong relationships with the Helpdesk leadership team to collaborate on tasks and projects. Works towards identifying trends to help alleviate volume and optimizing the client experience.

  • Respond to French emails from merchants and external/internal partners
  • Make outbound calls to merchants for internal escalated issues/inquiries
  • Handle French KYC/AML (request for documentation)
  • Handle French PCI Compliance (request for documentation)
  • Make French outbound calls for Bank Account Changes
  • Assist with tasks and projects from other functional groups that require analysis and call outs to merchants or other business partners
  • Maintain a high level of knowledge surrounding new products, features, services, and processes
  • Escalate any issue that cannot be resolved within the anticipated service level or that creates risk or exposure for the merchant or the bank.
  • Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
  • Ability to work within a dynamic and fast-paced environment
  • Demonstrate exemplary team working skills by maintaining a professional, positive supportive attitude
Core Competencies
  • Excellent verbal and written French and English communication skills
  • Ability to provide professional and interpersonal communication when interacting with others
  • Self-motivated, works well with minimal supervision, & performs well in a team environment
  • Knowledge of computer software systems such as Microsoft Office, basic internet troubleshooting skills, and ability to navigate between different applications/tools
Qualifications
  • Knowledge of payment processing industry and related procedures and products.
  • High school diploma equivalent. Preferred qualification includes college/university diploma/degree.
  • Minimum of 2 years of customer service experience.
  • Bilingual - English / French
Work schedules will vary depending on business needs. Schedule requires availability and flexibility during business hours, after hours, weekends and holidays.Work Location: 255 Consumers Rd, North York, ON, M2J 1R3JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.Quick Apply
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