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Bilingual (French) Fraud Detection Analyst (Tangerine) - Jobs in North York, ON

Scotiabank
Job LocationNorth York, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Requisition ID: 155389Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.About the roleWhat youll be doing..As front line Detection Analyst, you will play a critical role in delivering an excellent customer experience whilst protecting customer assets.

  • Detecting, preventing, and monitoring fraudulent activity with respect to the Banks day-to-day banking products by analyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring
Is this role right for you In this role you will:
  • Be passionate about customer satisfaction and you have a high degree of confidentiality
  • Work variable hours including weekends and evenings and are comfortable rotating your shift every 4 months
  • Thrive in a fast-paced work environment and can manage a high volume of calls
  • Actively listen with exceptional attention to detail
Do you have the skills that will enable you to succeed in this role – We’d love to work with you if you have:
  • At least 1 year of customer service experience, paired with a desire to ensure customer satisfaction.
    • Contact centre/ fraud experience considered a bonus
  • Analytical thinking, critical thinking, problem-solving, and decision making skills
  • Excellent verbal and written communication skills. Fluency in English and French is considered a strong asset
  • Computer literacy and can navigate between multiple applications and systems
    • Systems utilized in the role: All internal bank systems including but not limited to: Citadel, TSYS, IntraLink, VRM, VROL, VCAS, Interac, TransUnion, DAWT, PRM, PPM, etc.
  • A high school diploma or equivalent; post-secondary education is preferred
What’s in it for you
  • 4-6 weeks of paid training
  • A role where you’ll have a huge positive impact, protecting our customers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your growth and enhance your skills
  • An inclusive working environment that encourages creativity, curiosity, and celebrates success!
Location(s): Canada : Ontario : North YorkAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.Quick Apply
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