Employee Monitoring Analyst - Jobs in North York, ON

Job Description

Requisition ID: 161502Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Accountabilities:Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. This role is sensitive and will work to analyze confidential employee alerts generated from the various systems to identify irregularities. Cases to be escalated to the appropriate area as determined by Senior Management. Alerts and unusual transaction may involve review and action of activity as follows:

• Responding to daily generated alerts;
• Reviewing employee activity, account information and associated customer accounts with respect to the generated daily alerts
• Summarizing the referential information using the case management tool and determining if/how to investigate the account(s) activity;
• Investigating the alert by reviewing the respective reports in support of the review in order to make a recommendation or clear the alert
• Determining whether the alert is unusual enough to warrant further review. If not, closing the alert with comments. If yes, conducting a preliminary review to validate the alert and action by updating case notes and escalating as appropriate where irregular employee activity is identified
• Escalating more complex alerts, once the preliminary review is completed, to your Supervisor;
• Ensuring all recommended action has been recorded and appropriate systems updated

With capacity availability, assist the Application fraud team by:

• Responding to daily application alerts and entering the completed review into Citadel when fraud has been identified or activity appears to be unusual or cleared
• Escalating trends in credit and customer onboarding applications to supervisor with findings/recommendations for further review/guidance
• Ensuring applications identified through any channel which may include conditional approvals/straight approved are reviewed in detail to determine any of the following;
• Mismatch of any application information, eg; employer, address, phone numbers, income etc.
• Concerns with validity of information provided on the application/credit card should be actioned to prevent losses to the bank
• Escalating any concerns identified through review of straight approved applications by providing supporting information identified through review and trending alerts
• Recommending possible rules/process changes based on trending of potential fraud applications

Ensure that the customer service provided is of the highest quality by:

• Providing conclusions resulting from the work performed that are well-thought out, accurate and complete
• Prioritizing all requests for information, establishing response times and escalating requests to your supervisor for resolution if personal workloads conflict with the request
• Making decisions when situations involve some uncertainty, documenting the facts that will support the reason for the decision
• Ensure the confidentiality and privacy of information is maintained at all times as per the Bank’s guidelines.
• Ensure applications identified through any channel which may include: conditional approvals/straight approved and should be reviewed in detail to determine any of the following;
• Mismatch of any application information, eg; employer, address, phone numbers, income etc
• Concerns with validity of information provided once identified, the application/credit card should be actioned to prevent losses to the bank escalate any concerns identified through review of straight approved applications by;
• Providing supporting information identified through review and trending information
• Recommend possible rules/process changes based on trending of potential fraud applications

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities anddecisions.Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.Training and Skill BuildingOne on one training will be provided for the first two weeks including system training and real case studying. You will be required to master your role within the first 3 months of onboarding, additional Citadel work will be trained as operational requirements permit and will be trained thereafter depending on the skill development, performance and operational capacity.Dimensions:

• Thorough knowledge of communication skills; verbal, written and electronic
• Review of credit applications specific to the branch and alternate channel- Nationally
• Responsible for a high degree of discretion utilizing initiative, experience and judgement to determine work priorities
• Accuracy and Thoroughness, Analytical Thinking
• Excellent communication skills are required in order to communicate findings of the review
• Working knowledge of industry trends and information regarding fraud and fraud detection/prevention
• Working knowledge of the Banks systems e.g; D3,FFT, IRIS, CIS, KS, KT, AS400, Pega, Sales Builder, Citadel, memento, etc

Education/Experience/Other Information:

• Investigative or Fraud industry experience
• Criminology educational/background
• Branch/Credit/Operations Experience

Working conditions:

• Work in a standard office-based environment; non-standard hours are a common occurrence

AUTHORITY/DECISION MAKING/DIRECTION RECEIVED:The Senior Analyst, employee monitoring and Application Fraud exercises a high degree of autonomy in carrying out day-to-day responsibilities and operates with an aptitude for immediate decision making in escalating irregular staff activity or resolving potential losses to the Bank and providing advice on fraud prevention. He/she exercises independent judgment to determine work priorities. The Senior Fraud Analyst is expected to escalate/discuss emerging trends/patterns, identified through the various system alerts to the Assistant Manager, Application Fraud. Policy decisions impacting the department are reviewed/approved by the Director, Application Fraud.Location(s): Canada : Ontario : North YorkScotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.Quick Apply

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