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Exchanges and Returns Coworker - Jobs in North York, ON

IKEA
Job LocationNorth York, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

WHY WE WILL LOVE YOU

  • You love challenges? You seek them to solve them (not to create them, though!)
  • You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
  • You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
  • Your customer service skills are top notch ? you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
  • You are a total people-person and can strike up a conversation easily
  • You are quite comfortable with computers and are generally technology-savvy
  • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)
A DAY IN YOUR LIFE WITH US
  • Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
  • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
  • Maintaining an ongoing awareness of daily and weekly service/delivery targets
  • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
  • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
  • Assist team members with additional duties, as required
TOGETHER AS A TEAMAt IKEA it?s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We?re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We?re a bunch of people who are truly passionate about people!JUST SO YOU KNOWIn the IKEA world, this position is officially referred to as: Exchange and Returns Co-WorkerPlease note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.we are located at 15 Provost Drive, North York, Ontario, Canada, M2K 2X9This position is up to 34 hours a week during store open hours.

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