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Front Desk Agent - Part Time - The Willowdale Hotel - Jobs in North York, ON

Roehampton Capital
Job LocationNorth York, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Willowdale Hotel is North Yorks highest-rated three-star boutique hotel. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to ensure our guests have the ultimate experience staying with us.Position DescriptionThe Front Desk Agent is a passionate and dedicated hospitality professional who works as part of the Front Office team and is responsible for supporting the organizations objective of delivering unparalleled service to our valued guests.Primary Objectives:

  • Deliver outstanding service to our valued guests during their stay with us.
  • Provide prompt and professional responses to all inquiries.
  • Contribute to reinforcing our positive culture.
General Duties and Responsibilities:
  • Utilize systems to maintain accurate, up-to-date information for all clients and matters.
  • Follow all guest services department policies and procedures.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Process guest payments.
  • Maintain a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and process reservations.
  • Resolve and follow up on issues to ensure a quality operation.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other departments including operations and finance.
Required Knowledge, Skills, and Abilities
  • Required: a positive attitude and passion for the hospitality industry.
  • Above average skills in: verbal and written communication.
  • Excellent skills in: customer service.
  • Demonstrated ability to: multi-task, prioritize, and organize.
  • Demonstrated ability to: remain calm whilst under pressure.
  • General knowledge of: Hotel Property Management Systems, Microsoft Word, Excel and Google Apps.
  • Experience in: Hospitality industry, extended stay hotels, corporate housing/temporary accommodations industry.
  • Education: Degree or Diploma in Hospitality Management is an asset.
Please NoteThis job description is intended to convey the general scope and nature of the work performed within this job. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. If you are interested in this exciting opportunity, please send a resume through this website. Interviews will be conducted on a rolling basis. Only those selected for an interview will be contacted.Quick Apply
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