JPM Payments- Merchant Services- Relationship Management Specialist - Jobs in North York, ON

Job Description

Our TeamChase Paymentech, a business unit of JPMorgan Chase, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. The companys proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing. With a legacy of innovation and vision in electronic payments, Chase Paymentech promoted the growth of e-commerce worldwide. The company continues to fuel the success of the Internets largest brands, currently processing more than 50 percent of all Internet transactions. Offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding - Chase Paymentechs consultative approach helps todays small and emerging businesses become tomorrows industry leaders. On the Internet or at the point of sale, Chase Paymentechs unique combination of outstanding service, innovative solutions and financial strength offers solid benefits to companies both large and small.SUMMARYThe Relationship Manager Specialist is responsible for the satisfaction of crucial business accounts through exceptional service delivery. Youll get to flex your exceptional intrapersonal and organizational skills and serve as a crucial member of the customer-facing Relationship Management team for premium merchant accounts that require special handling. An additional function may be to train entry level Relationship Management Specialists. Members of this team are not only great with clients, but detail-obsessed and enjoy seeing a task through from request to completion.ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partners with assigned Relationship Managers in the overall servicing of select client accounts (Relationships) requiring special handling

• Proactively and reactively provides support necessary to solidify and grow assigned Relationships through the use of client correspondence, effective communications (written and verbal) as well as problem-solving skills.

• Responds efficiently and effectively to inquiries and problems directly from principal relationship contacts- Relationship Management Specialists communicate with the highest degree of speed and accuracy!

• Utilizes knowledge of industry and internal systems to problem solve in the best interest of the Organization and the Customer.

• Stays up-to-date on product releases, company news, and takes pride in being a subject matter expert in all things Payments.

• Continually liaises with assigned Relationship Manager on activity pertaining to their accounts, including all account maintenance, additional locations/equipment, billing changes, duplicate processing and other research.

• Understands agreed-upon customer and inter-departmental SLAs and adheres to these timelines

• Any other duties and special projects as assigned- you will have plentiful opportunities for growth and development.

MINIMUM QUALIFICATIONSEducation/Experience

• 2-3 years of work experience in a client-facing position.
• Bachelors degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience.

Skills or Special Abilities

• Knowledge of and strong interest in merchant industry and related procedures (payments, POS systems, merchant acquiring, B2B software, etc).
• Ability to use data to problem-solve creatively.
• Expertise with all internal CPS/CRM systems and technology.
• Efficient and independent worker with good time management skills.
• Finds value and satisfaction in providing services that satisfies clients.
• Ability to effectively communicate both verbally and written with both internal and external merchant contacts.
• Requires strong business acumen and self-assuredness in internal and external interactions.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.Quick Apply

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