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Merchant Advanced Tech Support - BILINGUAL ENGLISH/FRENCH - Jobs in North York, ON

JPMorgan Chase Bank, N.A.
Job LocationNorth York, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Responsibilities include but not limited to:

  • Answer externals calls from merchants calling with e-commerce inquiries for Orbital, Hosted Checkout, CMC-Plus, JPMPP and internal calls
  • Respond to email inquiries from internal (Sales, RMs, Product, MIT) and external partners
  • Assist with special projects such as terminal software and hardware launches
  • Manage and complete technical escalations
Qualifications:
  • Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • Must be Bilingual English/French
  • Certified on the majority of the Help Desk call types: Verifone, Ingenico, VAR, ROL, Advanced communication
  • High School diploma/GED required
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.Quick Apply
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