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Workload Coordinator (Dispatch) - Jobs in North York, ON

Ian Martin Workforce
Job LocationNorth York, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • North York, ON
  • $30.47 per hour
  • 24-7 schedule, 40 hours per week
  • 6 month Contract Position
Ian Martin Workforce has partnered with Enbridge Gas to support them in their hiring for contract positions. If you have a background in high-volume customer service, thrive in a fast-paced collaborative environment, we have the job for you!In this role, you will be primarily responsible for taking emergency calls from customers or technicians, issuing the work order and dispatching the request to the correct department. Our ideal candidate has strong communication skills, possesses excellent organizational skills, and can work well with both internal and external partners.You will be doing …
  • The functions of this job be focused on dispatching, monitoring work and record information to operations and locate personnel and Alliance partners.
  • Effective response to and logging of Service, Construction and Maintenance (C&M) emergency situations and managing various record systems.
  • Utilizing the various systems to correct and co-ordinate the completion of work orders.
  • Issue and release maintenance, construction, meter, and regulatory work to the field technicians.
  • Complete maintenance work requests in Maximo by scanning and attaching the job cards to the Maximo work requests.
  • Other tasks as assigned
Why this is the right job for you…
  • Minimum secondary school completion; University or College is preferred
  • Previous experience or education in Emergency Services/Response is preferred
  • Flexible to work on Days, Afternoons, Overnight, and Weekend shifts required
  • Previous experience working in Customer Service and/or Call Centre preferred
  • Excellent organizational skills and high attention to detail
  • Strong communication skills with the ability to speak professionally with internal and external customers.
  • Knowledge of SAP, Maximo and GIS (asset) would be an asset; ability to learn new software with ease
  • Willingness to complete pre-employment screening including Drug & Alcohol, Criminal Record Check, Education and Employment verification
Looking for Meaningful Work We can help.At the Ian Martin Workforce, we exist to connect people like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact Tiffany at tiffany.clark@ianmartin.comWe encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.Quick Apply
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