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Bilingual Customer Service Representative - Canada - Jobs in Oakville, Ontario

Moen
Job LocationOakville, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job Description

  • Order Processing
Enter customer orders using the appropriate systems and methods. Follow company guidelines, ensuring correct quantity, pricing, and part numbers are applied.Follow up with internal departments and customers to resolve any discrepancies.
  • Claim Resolution
Utilizing the Debit log, ensure that all debits are entered.Working with other internal departments (Sales, Finance, Distribution, Marketing), investigate and determine the validity of customer requests and process accordingly by issuing credit/debit or preparing disallowed letters.Resolve customer deductions that have been taken with no paperwork received. When a customer requests a return, ensure appropriate documentation/authorizations are completed, and the return is received before issuing credit.
  • Communications
Respond to customer inquiries via phone and email, including but not limited to order status, product information, claims, returns, order processing, pricing, and account status, working with other departments as necessary.
  • Other
Other duties as assigned include inbound EDI error correction, working with the Planning department on new product order processing, updating the aged trial balance with credit numbers, and as-needed ad-hoc duties.

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