Customer Service Representative (Fully Remote) - Jobs in Ontario

Job Description

After a record-breaking year with over 20% growth, we are seeking candidates for sales and leadership roles! If you are a hard-working, motivated team player, this may be an opportunity for you! Experience in our industry is not required as we have industry-lead training and support, to provide you the tools to be successful and achieve your professional and personal goals. Our people work from the comfort and safety of their homes, or from anywhere for that matter.Company Highlights:• Voted #24 Happiest Company to Work For• Rated A+ Superior by A.M. Best for financial strength• Parent company Globe Life has more policyholders than any insurance company in the world What We Offer:• Work virtually, from anywhere• Comprehensive training provided• A fun, energetic, and positive team environment• Rapid career growth and advancement opportunities• Weekly pay and bonuses• Medical Reimbursement program after 90 days• Residual Income• Ability to qualify for all-expense-paid incentive trips around the world Responsibilities:• Calling and receiving calls from clients• Scheduling appointments with clients who request our benefits• Presenting and explaining insurance products and benefits packages over Zoom video call• Completing applications for insurance products• Attending ongoing, optional training sessions Apply now to learn more about what we do and how you can be a part of our team today!Typical day-to-day tasks include:

• Conducting virtual consultations with clients.
• Assessing clients’ needs and imparting knowledge on solutions.
• Cultivating lasting client relationships through consistent, periodic check-ins.
• Completing related administrative tasks (like note taking, appointment setting, etc.) as needed.

Incentives include but are not limited to:

• No cold calling
• Qualified lead program (no cost to you) – We have relationships with 30,000+ Groups nationwide with millions of members needing our services
• Conventions and incentive trips
• Production awards
• Advancement based on performance
• Weekly advance and bonuses
• Lifetime renewals
• Benefits (Health Insurance, Life Insurance)
• Union-backed contract
• Mentorship and complete training
• Industry-leading tools and technology access
• Work from home (web conference-based presentations)
• The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Requirements:

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Looking for candidates who hold the below characteristics:

• Passionate.
• Competitive.
• Motivated.
• Dependable.
• Hardworking.
• Adaptable.
• Flexible.
• Trainable.

Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more! If you are a hard-working, motivated team player, this may be an opportunity for you!Powered by JazzHR