Quality Services Manager - Jobs in Ontario

Job Description

ABOUT Q amp;CQualityamp; Compliance Services (Q amp;C) is the largest independent full-service consultant and importer for Health Canada, US FDA and internationally regulated drugs, APIs, natural health products, and medical devices. Q amp;C brings over 25 years of experience to our clients, providing expert consulting on regulatory and compliance matters, including industry best practices, assistance passing inspections and audits, and authoritative guidance for drug importation into Canada. Since 1994 Q amp;C has assisted companies in the pharmaceutical, natural health product, and medical device industries. Every year we complete over 300 projects, host numerous audits and interact with the regulators frequently. Learn about what makes our company unique at www.qualityandcompliance.com. POSITION SUMMARYWe are looking for a Manager, Quality Services to join our dynamic team of pharmaceutical consultants. Working alongside the senior importation management team and reporting to the VP, Quality Services, you will be responsible for managing a team of 4+ individuals, as well as maintaining your own client workload. RESPONSIBILITIESQuality Services requires strong project management and personnel skills and is responsible for the following:Importing Tasks:Establishing importing project plans to capture all aspects of the scope of workCoaching team and customers on GMP and medical devices importation requirementsMaintaining billable hours as per company targetsAssisting with identifying, assessing, and resolving project issues and risks through corporate and/or importing corrective action processAssisting with project kick off, closeout, and post-mortemsMeeting efficiency and consultant optimization targetsServing as a technical resourceHosting Health Canada and client auditsReviewing and approving deviations, complaints, change controls and CAPA for importing clientsDeveloping, reviewing and approving importing SOPsManagerial Tasks:Leading customer project fulfillment as the primary customer contactManaging team schedules and workloadManaging direct reports and project teamsPerforming annual performance reviews and 6 month check ins with employeesEmployee time off scheduling and approvalsEnsuring projects stay on time and on budgetManaging your team to ensure compliance with Q amp;C standards and practicesRecommending and implementing improvements to the service delivery modelAssisting with sales activities as requiredParticipating in business planning and internal ISO system management activitiesHuman Resources:Working closely with Human Resources to attract and retain exceptional talentAssisting in the hiring processParticipate on the Q amp;C’s recruitment and interview teamREQUIREMENTS 5+ years managerial experience in a pharmaceutical environment with exposure or experience with consulting organizational structures or importing regulated products an asset7+ years experience in drug, natural health product, and medical device importing quality systems, preferably with exposure to oversight of a distribution warehouseExcellent people management skillsTechnical writing experienceProject Management skillsPost-secondary degree, in a scientific fieldAdvanced MS Office skills (Word, Excel, PowerPoint, Visio, Access, Outlook)