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Customer service representative – Loyalty - Mobility (Outbound calls) - Jobs in Orillia, ON

Nordia
Job LocationOrillia, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Overview:Are you interested in a career that allows you to work from home At Nordia, its possible! In addition to growing your career in the comfort of your own home, you will have the opportunity to join a friendly and dynamic team, even from a distance. You will benefit from job security, a wide range of social benefits, all the support you need, and much more!As part of our Mobility Outbound team in Orillia, youll use your relationship-building skills to connect with our long-term residential and small business customers. They want a new phone You find out what theyd love and show them how easy you can make it theirs. Theyre worried their bill might become too expensive You explore all possible price options and find a plan theyre comfortable with. If they can benefit from an additional promotion, new product, or service offer, youll find the solution for them.As a Customer service representative, you will:

  • Make outgoing calls to ensure customer satisfaction towards their current communication products;
  • Enhance trust and loyalty towards the brand by providing a meaningful connection with the client;
  • Promote complementary solutions with added-value according to the clients needs.
Responsibilities:
  • Excellent interpersonal skills – You must provide a remarkable customer service experience that secures and expands the ongoing business relationship with the client;
  • Previous experience in a sales environment, an asset.
  • Ability to perform various tasks simultaneously in a fast-paced environment;
  • Proficiency in problem-solving and decision making;
  • Be available to work up to 40 hours per week in the following time slots:
    • Monday to Friday: 10:00 am and 9:00 pm;
    • Saturday and Sunday: 10:00 am to 6:00 pm.
Qualifications:
  • Competitive base salary of $18.69 (includes a $2.50 premium per hour worked);
  • Performance-based incentive;
  • Hourly premium for weekend hours;
  • Fully-paid professional training and all the support to help you reach your potential;
  • Complete benefits plan after 6 months of service, including:
    • Comprehensive insurance (medical, dental, and life insurance);
    • Great discounts on telecommunications products and services.
Why NordiaIts simple: our top priority is to provide a rewarding environment for our employees. Thats why we are proud to offer competitive compensation, a stimulating work environment, and excellent benefits. According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstones prestigious list of Canadas Most Admired Corporate Cultures for th esecond year in a row in 2021, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.Quick Apply
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