FIREARMS OFFICER - CALL TAKER - BILINGUAL - Jobs in Orillia, ON

Job Description

The Ministry of the Solicitor General, Ontario Provincial Police, and the Bureau Commander, Chief Firearms Office seeks a qualified individual to process firearms licence applications and to provide firearms licensing information and related services to the public and to Municipal, Provincial and Federal Agencies.About Us:The Ontario Provincial Police (OPP) is one of North Americas largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.The mandate of the Chief Firearms Office (CFO) is to protect public safety through the administration of the licensing provisions of the Firearms Act and Regulations. The Chief Firearms Officer for the Province of Ontario is delegated authority under the Act by the Minister of the Solicitor General, and is responsible for the administration and delivery of these key components of the Firearms Act:

• licencing individuals and businesses
• approving transfers of restricted and prohibited firearms
• approving shooting clubs and shooting ranges
• issuing Authorizations to Carry
• issuing Authorizations to Transport
• designating Firearms Officers
• designating firearms safety course instructors

The Chief Firearms Office:

• determines the eligibility of Ontario licence applicants to obtain or keep a firearms licence
• issues, refuses to issue, renews and revokes firearms licences
• sets firearms licence conditions

The OPP Values promote always doing the right things for the right reasons, by:

• Serving with PRIDE, PROFESSIONALISM and HONOUR.
• Interacting with RESPECT, COMPASSION and FAIRNESS.
• Leading with INTEGRITY, HONESTY and COURAGE.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontarios Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.What can I expect to do in this roleTo process firearms licence applications and to provide firearms licensing information and related services to the public and to Municipal, Provincial and Federal Agencies.How do I qualifyMandatoryAbility to pass an OPP background security investigation.Oral and written French Language skills at the advanced level in designated positions.Knowledge, Skills and AbilitiesKnowledge of the Chief Firearms Office, OPP and federal government policies, directives, guidelines and procedures related to specific sections of the Criminal Code of Canada and the Firearms Act and Regulations to evaluate the information obtained on various applications and materials affecting eligibility and to make the correct determination for approval/rejection/referral of applications.Knowledge of and Federal and Provincial Freedom of Information (FOI) guidelines to correctly determine what type of information can and cannot be shared.Knowledge of firearms licensing program to provide comprehensive explanations both orally and in writing regarding firearms licensing eligibility and to refer calls appropriately.Knowledge of and skill in computer operation and software including Microsoft Word, Excel and electronic mail application to produce documents, type correspondence and produce statistical reports.Knowledge of the Canadian Firearms Information System (CFIS), Records Management System (RMS) Niche, CPIC, to assess licensing eligibility and process applications, and the Canada Firearms Website to provide firearms information to the public.Ability to track/update status of applications, compile statistical/activity reports and conduct searches to compile information for various reasons.Knowledge of data entry procedures, terminology and keyboarding skills to input data accurately from other sources.Knowledge of office equipment such as photocopier, facsimile, scanner, etc. to photocopy material and to transmit correspondence.Knowledge of records management practices to maintain an organized, up-to-date records system and to locate and correctly file documents. Effective written and oral presentation skills.Demonstrated interpersonal skills to identify and respond to customers needs, provide general and specialized information about the firearms licensing program, operate in a team environment and liaise with Area Firearms Officers and federal and municipal agencies.Ability to exercise sensitivity, tact and diplomacy when responding to requests for information from individuals who are sometimes distraught, overly emotional or irate and when notifying ex-spouses and contacting local police services or courts about license applications.Effective analytical and evaluative skills to assess eligibility of applicants when reviewing qualifications/status of applicants.Identifies and analyzes the nature of enquiries or calls, clarifying request and determining how best to respond.Knowledgeable about office equipment malfunctions and computer program functioning issues, in order to troubleshoot.Effective problem-solving skills.Additional InformationEnsure that you read the job description to make sure you understand this job. Even if you dont meet every requirement in this job description, we still encourage you to apply.Restricted to fixed term and regular employees of the Ontario Public Service working or living within 125 kms of 50 Andrew St., Orillia, ON L3V 7T5.Application InstructionsResume / cover letter must be received no later than 11:59 pm on 18-Aug-2022. Submit quoting WIN ID # (if applicable) and file # 22-236 showing how your qualifications, training and experience relate to the position to: Laurent-Michel Berard .Only those applicants selected for interview will be contacted.Email: laurent-michel.berard@opp.caThe Ontario Provincial Police is dedicated to ensuring open, accessible, equitable and respectful workplaces, and is committed to reflecting the diverse communities it serves. We encourage applications from members of our diverse communities, including Indigenous Peoples, persons with disabilities, women, persons from racialized groups, 2SLGBTQ+ persons, those who are able to speak fluently in another language(s), and anyone committed to a rewarding career in public service. The Ontario Provincial Police is an equal opportunity employer and accommodations will be provided in all stages of our hiring processes, as necessary. If you require accommodation in order to apply for this position, please contact the hiring manager.Additional Information:Address:

• 1 Bilingual Permanent, 50 Andrew St, Orillia, Central Region

Compensation Group: Ontario Provincial Police Association CiviliansUnderstanding the job ad - definitionsSchedule: 3.7Category: Corrections and EnforcementPosted on: Wednesday, September 7, 2022Note:

• This ad is also available in French.

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