Team Lead Representative - CPSR - Jobs in Orillia, ON

Job Description

Company BiographyOrillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork . We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.Position SummaryThe CPSR Team Lead is an essential position for integration and operational planning to support the services provided by the CPSR department. The Team Lead will provide oversight to all areas of the department inclusive of backfilling all CPSR representatives and the functions they perform in communications, bed allocation, emergency care, and patient registration. This Team Lead role will support the manager and will work in partnership in coordinating key initiatives, monitoring daily CPSR activity, act as a subject matter expert for the organization, assist on relevant projects, and complete required administrative duties. The Team Lead also monitors data quality and corrections for the relevant applications, and assists the organization with relevant training and support. The Team Lead will report to the Manager of CPSR.PRIMARY RESPONSIBILITIES:

• Provides excellent customer service to all patients and staff, builds and maintains collaborative relationships with all internal and external system stakeholders.
• Provides support, daily coordination, task realignment, and coverage to all CPSR staff members in their job functions.
• Assists CPSR staff to comply with policies, procedures, routines, goals, and objectives of the hospital and the CPSR Department and reports concerns to the CPSR Manager. Participates in the selection process of CPSR team members in conjunction with the manager and the human resources department.
• Responsible for creating, reviewing, and maintaining training materials, checklists, and standard operating procedures for all departmental functions.
• Coordinates and performs department level orientation and training of all CPSR staff, and supports relevant training for other programs on relevant functions. Responsible for staff competency sign-off after initial training, new training, and/or any retraining that may occur or be required.
• Responsible for designated electronic medical record (EMR) data quality reporting, error correction, CPSR related incident investigations, and audits.
• Collaborates with IT, decision support, and finance to ensure captured information and measured statistics accurately reflect activity and meet MOHLTC requirements.
• Responsible for application administration of CPSR owned applications or modules. Team Lead liaises with external software hosts/vendors and managing configurations, upgrade support, downtime support, troubleshooting, system validation, data quality, reporting, and all other associated tasks.
• Coordination of data collection, quality, and management in collaboration with decision support.
• Understanding and management if data collection and error correction (e.g., Wait Time Information Systems, MIS standards, OHIP financial class, etc.)
• Actively participates in staff meetings and on committees as required.
• Order office supplies, equipment, and coordinate decommissioning of office equipment.
• Assists CPSR Manager in introducing new and/or changing initiatives (both corporate and departmental), participates in the development of departmental goals and objectives, and implements associated plans as directed.
• Supports the mission and vision of the hospital in all relations with patients, staff, and the general public.
• Performs other duties as may be assigned by the CPSR Manager.

QualificationsEducation:

• Completion of a Medical Terminology course required.
• Post-secondary education in a medical/business field, undergraduate degree or equivalent experience required.
• Preference given to candidates with previous healthcare Registration, Scheduling, Communications and/or Bed Allocation experience.
• Preference given to candidates with experience in registering and scheduling in an electronic medical record system.
• Completion of computer courses such as Microsoft Office, (Word, Excel, Powerpoint) required.

Experience:

• Three (3) years of experience in the CPSR department is a prerequisite.
• One (1) year of experience and demonstrated competency in CPSR central scheduling is required.
• One (1) year of experience and demonstrated competency in either admitting, switchboard, or emergency department is required.
• Leadership experience required.

Competencies:

• Demonstrated advanced computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required
• Demonstrated familiarity with Critical system is an asset
• Demonstrated ability to solve complex problems related to system configuration and application administration
• Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality
• Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges
• Demonstrated ability to organize and prioritize workload and multitask under pressure,
• Demonstrated attention to detail and a strong commitment to quality and patient information verification
• Demonstrated ability to work both independently and as a productive team member
• Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
• Demonstrated ability to attend work on a regular basis

Other:

• Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment EquityOSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.Accomodation in the WorkplaceOrillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.Health & Safety ResponsibilitiesOSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospitals Occupational Health and Safety department.Closing StatementOSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.Quick Apply

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