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Job Location | Ottawa, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
1840 & Company is looking for Customer Service Representatives (Mandarin and English)Job Description· Interact with customers via phone, email, online chat, social media· Resolve customer problems and complaints· Answer any questions a customer has· Setup and resolve problems with customer accounts· Provide price information· Handle inquiries about deliveries· Verify customers· Keep records of customer interactions and transactions· Engage with customers· Direct unresolved issues to a different department if needed· Communicate and coordinate effectively with internal departmentsJob Requirements:· Candidate must have at least 5 years of customer service experience preferably in a contact center environment· Candidate must be fluent in English and Mandarin - oral and written· Candidate must have their own laptop/desktop which meets minimum requirements (Processor: minimum i5, RAM: minimum 8GB)· Candidate must have a stable internet connection· Candidate must be open to taking on a part-time role for the meantime then eventually transition to a full-time roleNotes:-This is a permanent work from home role- Candidate must be open to a freelancer roleJob Types: Part-time, FreelanceSalary: From $12.00 per hourBenefits: