Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

82535P-Technical Support Eng Staff - Jobs in Ottawa, ON

Juniper Networks
Job LocationOttawa, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Technical Support Engineer Staff - RoutingThe technical support engineer will support our MX-series, ACX-series and PTX-series products, working directly with our customers and partners. This role will work with highly knowledgeable group of customers and as escalation point for other TAC groups within the organization.Responsibilities

  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
  • Provide technical expertise and guidance during testing, deployment and operational phases of networks.
  • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
  • Be a customer advocate for timely resolution of issues and for problem reproduction and escalation.
  • Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department.
  • Develop technical specialties and prepare technology white papers on these areas. Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
  • Help improve processes and tools.
Required Experience
  • IP Routing and routing-protocol experience required, with strong transferable skills in other networking disciplines.
  • Strong OSPF, ISIS and BGP skills required. Experience in supporting large scale ISP customers is a strong plus.
  • Experience with MPLS, L2VPN, L3VPN, EVPN and various WAN protocols, networking certfifications, knowledge of C and scripting are required.
  • Strong communication and interpersonal skills required
  • Requires B.S. in electrical engineering or computer science with 8 years of experience supporting large IP networks.

APPLY NOW

82535P-Technical Support Eng Staff Related Jobs

© 2021 HireJobsCanada All Rights Reserved