Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Bilingual Benefits Service Representative - Call Centre - Jobs in Ottawa, Ontario

Ontario Teachers Insurance Plan
Job LocationOttawa, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWhat You’ll Do:Reporting to the Assistant Manager, Benefits Service, you’ll be responsible for handling incoming telephone inquiries within a call centre environment for all lines of group and individual life and health benefits. This involves providing benefits information and resolving member concerns and providing navigational support for our web and mobile app.The core parts of your role will be to:

  • Assist members with online registration and navigation for our web portal and mobile app.
  • Educate members about OTIP’s products and services to ensure members’ needs are being fully met by OTIP.
  • Provides timely and accurate information in response to incoming telephone inquiries using an automated telephone system, computer applications, training material and other applicable resources.
  • Resolves member complaints regarding coverage, claims and service, and documents outcomes for future reference. This includes clarifying members’ complaints, investigating the problem, developing solutions, making recommendations to management, and following up to ensure resolution.
  • Works with the carrier to process claim adjustment requests and cheque stop-payments, and reissues requests related to claims adjudication issues, while ensuring decisions are made on a timely basis. Identifies trends in claim adjudication errors and problems.
  • Responds to member email inquiries from the department’s email queue within specified department turnaround times.
  • Provides information in response to inquiries from members and other departments regarding coverage, effective dates, and outstanding information, as requested.
  • Ensures a high level of customer satisfaction through effective support and excellent customer service, by providing quick and accurate service in a professional manor.
  • Drafts letters and prepares and processes responses to routine correspondence, while adhering to established standards.
  • Applies proper contractual provisions in accordance with related contracts and carrier requirements to determine member eligibility for requested benefits.
  • Issues member confirmation notices in response to member telephone inquiries and prints the necessary documents, as required.
  • Maintains historical records by filing documents and records of insurance transactions and maintaining master files, amendments, etc.
  • Maintains a comprehensive log and diary system and reviewing and flagging all problem situations for discussion with management, as required.
  • Keeps information confidential to protect operations.
  • Performs other duties within competence, as assigned.

APPLY NOW

Bilingual Benefits Service Representative - Call Centre Related Jobs

© 2021 HireJobsCanada All Rights Reserved