Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Bilingual Guest Services Manager (Full-Time) - Jobs in Ottawa, Ontario

FAIRMONT
Job LocationOttawa, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePart time

Job Description

Job DescriptionReporting to the Front Deskamp; Reservations Manager, the Guest Services Manager ensures the smooth and efficient operation of the Front Desk while overseeing Concierge, Bell Services, Door, and Valet. This role focuses on delivering a seamless guest experience, emphasizing guest satisfaction, personalized service, and cross-departmental collaboration. The Manager also handles operational leadership, revenue management, emergency response, digital transformation, and sustainability initiatives, fostering teamwork and enhancing both guest and employee experiences.

  • Enhance guest experiences by personalizing interactions, addressing special requests, VIP preferences, and loyalty program benefits promptly and attentively.
  • Monitor guest satisfaction daily, using feedback and real-time data, proactively addressing concerns to maintain high service standards.
  • Ensure Accor Live Limitless loyalty program members #39; reservations are managed and expectations met, driving loyalty and membership goals.
  • Lead and motivate a diverse team, fostering a culture of teamwork, accountability, and collaboration across all hotel departments.
  • Collaborate with housekeeping, foodamp; beverage, and maintenance teams to ensure a seamless guest experience, from room readiness to food service and amenities.
  • Act as the primary contact for crisis and emergency situations, ensuring safety protocols are followed and guest well-being is prioritized.
  • Regularly train staff on emergency response procedures to ensure preparedness in critical situations.
  • Promote and enforce the hotel’s health and safety standards to maintain a safe and welcoming environment for guests and colleagues.
  • Work with the Front Office team to manage room inventory dynamically, aligning with the revenue management strategy to maximize hotel revenue.
  • Contribute to forecasting and budgeting by tracking guest trends, special events, and occupancy levels.
  • Champion the adoption of new technologies within guest services, including mobile check-in/check-out, guest messaging systems, and room automation, ensuring a modern and seamless experience.
  • Oversee the operation of technological platforms, including Opera Cloud, guest-facing apps, and room automation systems.
  • Ensure high-quality colleague training and ongoing performance monitoring to foster growth and maintain service excellence.
  • Participate in recruitment, interviewing, training, development, and promotion of outstanding team members.
  • Conduct employee performance reviews, manage employee relations, and drive engagement initiatives.
  • Ensure adherence to hotel policies, procedures, and corporate standards, achieving divisional financial objectives through scheduling and accurate payroll administration.
  • Audit and complete accounting transactions, including rate verification, system audits, and closing procedures.
  • Undertake additional responsibilities and special projects as assigned.

APPLY NOW

Bilingual Guest Services Manager (Full-Time) Related Jobs

© 2021 HireJobsCanada All Rights Reserved