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Business Support Operator - Jobs in Ottawa, Ontario

Job LocationOttawa, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionReporting to the Manager – Business Support, this position is responsible for providing support to Farm Boy stores, warehouses, corporate offices and suppliers through the use of multiple customer service tools, Farm Boy systems and product knowledge. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.Major Responsibilities:

  • Provide first level business support to Farm Boy employees working at various locations, including: stores, warehouses and corporate offices.
  • Deliver business support with an appropriate sense of urgency and a positive attitude.
  • Act as a point of contact for suppliers and vendors for business-related inquiries.
  • Troubleshoot and resolve issues by using multiple tools and systems provided.
  • Escalate all major issues to the appropriate teams, as required.
  • Develop an understanding of the Point-of-Sale system at retail stores and Home Office (for gift cards, credit/debit, product information, etc.).
  • Respond courteously to all inquiries and issues via phone and email.
  • Log and manage all business and technical support tickets through a Help Desk ticketing system.
  • Develop and maintain documentation/procedures for business and technical support, as required.
  • May be requested to undertake other related duties on a periodic basis.

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