Counsellor - Intake Outreach - Jobs in Ottawa, ON

Job Description

The Counsellor - Intake provides crisis intervention, system navigation, harm reduction, case management, outreach, information, support, and advocacy, referral, and short-term supportive counselling to clients of Carlington and participates in the development, implementation, monitoring and evaluation of programs and services for individuals, families and the community.Program-Related Activities

• Engages in short-term assessment, referral, and advocacy activities with clients referred by Carlington staff and other area workers.
• Acts as a resource to and advocate for individuals, groups, and the community.
• Provides risk assessment, personal and practical support, information, referral and advocacy with individuals. Assesses client status by gaining an understanding of social determinants of health.
• Acts as a client advocate on individual and systemic issues.
• Provide crisis intervention services both over the telephone and in person.
• Provides harm reduction services to clients at the centre and on an outreach basis as required. Acts as a liaison for the harm reduction workers in the community and community partner agency.
• Contributes to chart documentation, participates in chart reviews and case conferences, reflective practice meetings/discussions and makes referrals.
• Participates in the development, implementation, monitoring and evaluation of treatment, education, counselling and health promotion programs and services for individuals, families and the community.
• Acts as a consultant on resources for other service providers in the Centre and in the community.
• Liaises and collaborates with staff, teams and other community service providers as appropriate to provide service and make referrals.
• Assists clients and the community to build support networks.
• Ensures accountability by providing statistics and reports of activities, as required, and keeping client records, as required, within the safeguard of confidentiality.
• Participates in the selection, orientation and supervision of volunteers as applies to program related activities.
• Participates in the selection, orientation, training and supervision of students in practicum placements as required.

Education

• Bachelor’s degree from a recognized university in a relevant discipline or equivalent combination of some post-secondary education and experience in counselling.

Professional experience

• Three to five years full-time relevant experience in a community setting.
• Experience in providing community-based mental health and counselling services including crisis intervention, short-term supportive counselling, harm reduction, group work, referral, and advocacy.
• Experience and interest in working with marginalized and diverse clientele, such as sex-trade workers, and low-income, high-needs, newcomer, and a variety of multicultural communities.
• Experience in program development, implementation, monitoring, and evaluation.
• Experience in a non-profit, community-based organization.

Key Competencies

• Thorough knowledge of and proficiency in current assessment and intervention techniques.
• Thorough knowledge and understanding of community resources, relevant city service-provider networks, community-based health care, and income-maintenance legislation and services, as well as issues affecting women and people affected by mental illness. Knowledge of the Carlington client-service area an asset.
• Acquired knowledge in the principles of social prescribing.
• Excellent knowledge of and experience with a harm reduction approach.
• Experience working with women engaged in the sex trade as well as knowledge of relevant support systems and resources.
• Excellent interpersonal and communication skills, oral and written.
• Excellent time management and organization skills.
• Demonstrated ability to work effectively in a crisis situation.
• Demonstrated ability to work in a multi-disciplinary team environment.
• Demonstrated proficiency in the use of computers and various software applications, including Microsoft Office programs, client database software, and electronic record keeping in a client services setting.

Linguistic Profile

• This position falls within Carlington CHC’s designation under the French Language Services Act of Ontario.
• Fluency in English is required.
• Fluency in French is required at Level (Advanced +) for oral expression/comprehension and Level (Intermediate +) for written expression.
• Fluency in another language relevant to our client population is an asset.

Other

• Availability to work evenings and weekends if required.
• Access to a vehicle in order to do outreach work.
• Certification with City of Ottawa Food Handler.
• First Aid/CPR certification.

Job Type: Part-timeQuick Apply

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