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CSR - Customer Service Representative - Jobs in Ottawa, ON

Costco Wholesale Canada
Job LocationOttawa, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Inbound Contact Centre AgentAt Costco Wholesale, we’re dedicated to providing our members with the highest level of customer service. We’re looking to add dynamic and personable individuals to our team of inbound member service agents.Status: Seasonal Contract Position with the possibility of Permanent Part Time Position or Extension of ContractShift length: variesLocation: Ottawa West (Nepean)You can look forward to:

  • A fun, fast-paced environment
  • The opportunity to help others through offering excellent member service
  • Continued coaching/training to help you reach goals
  • Personalized mentorship and great growth potential
  • Comprehensive Part Time benefits available after probationary period is met
  • Wage: 16:50-$28:70/hour + $4/hour premium on Sundays
  • Guaranteed 25 hours/week, with possibility of being scheduled between 25-40 hours
  • FREE Costco Membership
  • Future Hybrid Remote Opportunities. Will be working in the building for the first 6 months.
We’re looking for candidates who are:
  • Customer-service minded- Our member service agents act as a liaison between our members and vendors, buying teams, delivery companies and other third parties; they act as each member’s advocate.
  • Flexiblein scheduling and changing priorities - We work as a team, and depend on our member service agents’ dedication.
  • Tech-savvy- We use a variety of computer applications and resources to research each member’s inquiry. Proficiency in online ordering, Gmail and Google Drive are assets.
  • Patient- Our members expect a lot of us, and we’re happy to deliver!
  • Professional- We correspond with our members through phone, email and social media.
  • Able to communicate effectively and who practice active listening. Bilingualism is an preferred.
Costco’s Mission Statement & Code of Ethics: Our Mission: To continually provide our members with quality goods and services at the lowest possible prices. In order to achieve our mission, we will conduct our business with the following Code of Ethics in mind:
  • Obey the law
  • Take care of our members
  • Take care of our employees
  • Respect our suppliers
If we do these four things throughout our organization, then we will achieve our ultimate goal, which is to reward our shareholders.Part-time hours: 25- 40 per weekJob Types: Seasonal Contract PositionsSalary: $16.50 per hourJob Types: Part-time, Contract, PermanentSalary: $16.50-$28.70 per hourAdditional pay:
  • Overtime pay
Benefits:
  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care
Schedule:
  • 8 hour shift
  • Day shift
  • Overtime
  • Weekend availability
Education:
  • Secondary School (preferred)
Experience:
  • customer service: 1 year (preferred)
Work remotely:
  • Yes
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