Customer Success Specialist North America - Jobs in Ottawa, ON

Job Description

Customer Success Specialist North AmericaCustomer Success Team## Who are weFintech is an exciting space! Join us at Trading Central as we transform the investing experience for millions of retail investors. If you know someone who runs their own stock portfolio, then theres a good chance that they use our insightful investing analysis to help make their decisions! We have been* successfully supporting investment decisions through innovation since 1999*. Our award-winning fintech products are embedded in the websites and mobile apps of 300+ financial brands worldwide with a powerful combination of patented software, artificial intelligence and human expertise.With offices in New York, London, Paris, Hong Kong, Shanghai, Cyprus, Sydney and Ottawa, we are truly a global team with an entrepreneurial startup company culture. Here at Trading Central, you get the opportunity to become familiar with the entire team and to see your projects through from concept to completion. We’re proud to create a friendly, social and intellectually challenging environment focused on building collaborative teams and personal career growth. We build personalized career paths for each employee and give you the tools, education, and opportunities to succeed.Our work environment is fast paced and team oriented, encouraging creative problem solving, customer focus and a passion to advance your craft. We connect across our global offices every day to deliver on our mission to empower today’s investors with actionable, insightful analytics. This journey is filled with learning opportunities and challenges, which are balanced with a friendly atmosphere and work-life balance. If you are an ambitious self-starter hungry to make a difference in today’s capital markets, you will be a good fit at Trading Central.## Who are youIf you are, pro-active and you have a ‘can do’ attitude/ outstanding problem-solving skills (seeing challenges not problems), thinking outside the box, and you are interested in financial services environment and financial markets you will likely be a good fit in our team.Main requirements:

• You have a post-secondary education in a relevant field (Business, Financial degree or similar)
• You have a customer service profile : excellent communication skills, both written and verbal, an experience working directly with customers would be a plus

• Technical understanding would be a plus

• Travel may be required (depending on COVID-19 guidelines at present)
• You are good in time management and have excellent organizational and prioritising skills
• Fluent in English written and oral

What will we do togetherYou will join our Customer Success Team to handle incoming and outgoing communication from our clients in the North America region.Your main responsibilities will be:

• Engage proactively with our clients on a regular basis to improve the relationship and expand our network
• On-board and support your clients throughout their client journey
• Managing product campaigns to provide new ideas and solutions to our clients
• Engage with customers providing confidence in our solutions and enhance continued customer loyalty
• Maintaining and updating client records in our CRM systems
• Assisting clients and escalate their queries to the relevant departments

## Ready to applyWe invite you to submit your resume.We thank all applicants; however only those selected for an interview will be contacted. Trading Central is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.Job Type: Full-timeQuick Apply

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