Dual Rate Cage Supervisor - Part Time - Jobs in Ottawa, ON

Job Description

Overview:Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have a strong working knowledge of all areas of the Casino Cage.Responsibilities:

• Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
• Responsible for overseeing the daily Cage operations and enforcing accounting controls in order to safeguard the company assets.
• Maintains general awareness of the cage operation at all times, and complies with security policies and procedures in order to secure company assets.
• His or her strong presence on the gaming floor will be vital to the management of people and interacting with customers, while ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Ability to monitor business demands and make necessary scheduling and staffing adjustments.
• In charge of training employees, appraising performance, rewarding and disciplining employees.
• Establishing and maintaining positive working relationships with all departments.
• Handle employee related issued with composure and professionalism.
• Handle customer disputes in a professional manner.
• Interact with vendors and members of other departments in a professional manner on the phone, via email and in person
• Performs MOD responsibilities on a rotation
• Perform other duties as assigned
• Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.Qualifications:EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• The individual will have a strong working knowledge of all areas of the Casino Cage.
• Managerial or Supervisory experience in the related field of three (3) or more years. Preferably within a high volume Casino Cage departmentt
• Working knowledge of computer software packages and have the ability to make progress on multiple tasks under time constraints.
• Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills

SKILLS

• Strong organizational, interpersonal, analytical, communication and managerial skills
• Communication, problem-solving, decision-making, prioritization, and analytical skills required
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Ability to work and contribute in a team environment under tight deadlines
• The employee must frequently lift and/or move up to 50 pounds.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

YOUR CAREER WITH US:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Rideau Carleton Casino can be very rewarding. This property is the premier Gaming entertainment destination of Ottawa & features the hottest slot machines. Owned & operated by Hard Rock International, this electrifying casino destination boasts three delicious restaurants.OUR COMMITMENT TO SERVICE:We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Rideau Carleton Casino; it’s a commitment to each and every one of our current & future Guests. Our team members spend their time making sure that every single one of our guests gets the rock star treatment, but the Rideau Carleton Casino family also rolls out the red carpet for our employees with competitive vacation, benefits, pension & a great work environment.BENEFITS & PERKS:We offer rockin benefits that include Medical, Dental, Vision & Life Insurance options, generous Paid Time Off & much more!Quick Apply

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