Event Tooling & Resource Coordinator - Jobs in Ottawa, ON

Job Description

Company DescriptionShopify is now permanently remote and working towards a future that is digital by design. Learn more about what this can mean for you.Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.Job DescriptionWe are looking for an Event (“Burst”) Tooling & Resource Coordinator to join our Employee Experience team. The Employee Experience team connects Shopifolk to our mission, to their work, and to each other. We serve Shopifolk in their day-to-day experience, through IRL moments, digital experiences, and beyond. We are Shopifolk obsessed.You’ll be a part of the Event (“Burst”) Agency team at Shopify, and our mandate is to partner with other teams to create intentional, curated, and seamless events (or “bursts”) for Shopifolk. In this role, you will focus on knowledge management strategies and examining, developing, tweaking, and enhancing our burst management processes from beginning to end. You will also be integral in supporting administrative needs of burst producers to optimize their time and allow them to focus on burst execution.Responsibilities

• Own communication and workflow tools to keep the team on the same page (eg. spreadsheets, trackers, process documents), and implement ways we collect and use data.
• Act as a burst data subject matter expert.
• Oversee and process payments. Reconcile credit card charges.
• Build and maintain knowledge management resources.
• Work with the team and stakeholders to analyze what’s working well and what’s not, and develop and implement new solutions to find the best process.
• Advocate simultaneously for the burst experience, and the teams or vendors that support it.
• Build relationships with many different teams and stakeholders across Shopify to support the program.
• Identify more efficient tools for our current processes, and experiment with ways to help us work together more smoothly and effectively.
• Teach new stakeholders about processes, communicating changes and updates clearly, and providing training as needed
• Own day-to-day operations, including administrative tasks that go into making the program functional on a daily basis, such as moderating communication channels, communicating with Shopifolk, collaborating with burst producers, solving problems that arise, and more.
• Work with your lead to set, track and measure regular objectives and key results

QualificationsWhat will help you succeed

• You are detail obsessed, organized, and passionate about team operations
• You are able to quickly pivot between high-level strategic thinking and detail-oriented work
• You have experience with process and data management
• You are equally excited about people, process, and data
• You love spreadsheets and tooling
• You have knowledge of Google Sheets and/or Excel

Bonus Experience

• Experience working on and with remote teams
• Experience with project management platforms such as Airtable or Asana
• Experience owning projects from start to finish
• An understanding of event planning industry and its tools (i.e. Social Tables)

Additional InformationWe know applying for a job takes time and effort, and we appreciate the work you put into your submission! Andrew, the hiring manager, is looking forward to reading your cover letter, resume, and thoughts on the below scenario.SCENARIO: Describe a time you had to handle multiple requests coming from a variety of sources. How did you stay on top of things while still providing exceptional service What sort of tools, and/or resources did you utilize to stay organizedClosing Date: January 9, 2022At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopifys commitments.Quick Apply

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