Front Desk Agent/Night Auditor - Full Time - Jobs in Ottawa, ON

Job Description

Homewood Suites by Hilton Ottawa Kanata900 Great Lakes Avenue, Kanata, ON K2K0L4613-270-2050Front Desk Agent / Night AuditorHere at Homewood Suites by Hilton Ottawa/Kanata, we are looking for a friendly, energetic, passionate, service-focused full-time front desk agent/night auditor to join our team!Job DescriptionAs a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:· Greet guests and complete the registration process to include, but not limited to: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room and/or has a bell person accompany him/her.· Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.· Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.· Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.· Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.· Receive, input, retrieve, and relay messages to guests.Full availability to work weekdays, weekends & holidays (shifts will vary).What are we looking forSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:· Hospitality – We’re passionate about delivering exceptional guest experiences.· Integrity – We do the right thing, all the time.· Leadership – We’re leaders in our industry and in our communities.· Teamwork – We’re team players in everything we do.· Ownership – We’re the owners of our actions and decisions.· Now – Operate with a sense of urgency and discipline.In addition, we look for the demonstration of the following key attributes:· Quality· Productivity· Dependability· Customer Focus· AdaptabilityJob Types: Full-TimeMust have flexibility in terms of scheduling. Shifts may include:· 7am-3pm, 11am-7pm, 3pm-11pm, 11pm-7amMust be available to work weekdays, weekends and holidays*Job Types: Full-time, PermanentJob Types: Full-time, PermanentSalary: From $16.07 per hourBenefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Application question(s):

• If you were to be selected for this position -

1) When can you start2) What is your weekly availability

• Do you have reliable transportation to and from the hotel

*Please note that the bus schedule can be inconsistent in the mornings and on weekends.Work remotely:

• No