General Issuing Clerk (1 English + 1 French) - Jobs in Ottawa, ON

Job Description

Are you customer-oriented and enjoy working with members of the public In this high volume front-line customer service environment, you will have the opportunity to liaise with various clients in processing International Registration Plan (IRP) applications and documents to help ensure road user safety.Position available:

• 1 temporary full-time unilingual position for up to 6 months with possibility of extension
• 1 temporary full-time bilingual position for up to 6 months with possibility of extension

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontarios Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.What can I expect to do in this roleIn this role, you will:

• provide accurate and timely information and customer service when responding to a high volume of enquiries from the public and various client groups
• process a variety of transactions related to the International Registration Plan (IRP)
• calculate and collect fees for Ontario, other ministries and other IRP jurisdictions
• provide professional service to all clients and stakeholders

How do I qualifyMandatory for bilingual position only:You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.Customer Service and Communication Skills

• You can deliver excellent customer service and exchange information using tact and diplomacy
• You can consult with staff to provide accurate information to clients
• You can effectively deal with customer complaints

Analytical and Problem Solving Skills

• You have good judgement, problem solving abilities and pay attention to details
• You can interpret and apply legislation, policies and practices (i.e. Highway Traffic Act)
• You are able to research, assess and analyze documents for accuracy, authenticity and compliance
• You can resolve client problems and assist with completion of documents

Financial Skills

• You can balance revenue and prepare daily bank deposit documents
• You can calculate and collect appropriate fees

Computer Skills

• You have data entry skills and are proficient with computer and office software

Additional Information:Address:

• 1 Bilingual Temporary, duration up to 6 months, 3091 Albion Rd N, Ottawa, East Region, Criminal Record Check
• 1 Temporary, duration up to 6 months, 3091 Albion Rd N, Ottawa, East Region, Criminal Record Check

Compensation Group: Ontario Public Service Employees UnionUnderstanding the job ad - definitionsSchedule: 3.7Category: Administrative and Support ServicesPosted on: Thursday, October 27, 2022Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individuals employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• E-MT-188702/22

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