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Help Desk Support Analyst - Jobs in Ottawa, ON

Intertek
Job LocationOttawa, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Summary:The Help Desk Support Analyst will provide support to internal users and perform day-to-day tasks related to the maintenance of the company’s systems and networking. They will be the first point of contact for internal users seeking IT related information or support.Key Responsibilities:As part of the IT support team, the candidate may assist in all areas of network and system management. The candidate responsibilities will include but is not limited to:

  • Accounts and ACL setup/reset for various systems
  • Software and hardware setup, installation and support
  • Backup verification and file restores
  • Log review
  • System checks
  • Archiving tasks
  • Patching/Upgrade tasks
  • Troubleshoot software, hardware and connectivity issues
  • Maintain records of support tasks information, resolution and completion
  • Participate in various IT projects
Key Knowledge & Skills:
  • Knowledge of Windows Operation Systems and Microsoft Application Suite
  • Excellent command of the English language
  • Ability to communicate both technically and non-technically
  • Good organizational skills and ability to perform multiple tasks, schedule priorities and meet deadlines
  • Ability to work independently and as part of a team
Preferred Knowledge & Skills:
  • Linux/Unix knowledge
  • Help Desk support experience
Must have or be able to obtain a Government of Canada Secret level security clearance.Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.Quick Apply
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