HR Employee Centre Advisor (Absence) - Jobs in Ottawa, ON

Job Description

Job Posting TitleHR Employee Centre Advisor (Absence)Job CategoryHR Service DeliveryLanguage RequirementsBilingual / BilingueIn the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.Posting Start Date2022-09-12Posting End Date2022-09-26Job GradeATP-5Pay Range$62,462 - $78,076Job SummaryAs a member of the Human Resources Employee Centre (HREC) team, the HREC Advisor works collaboratively with other members of the HR Operations team to deliver of a wide range of efficient and effective human resource services to past and present employees.The HREC Advisor will complete routine HR transactional activities, provide accurate, efficient and consistent support to the business in areas such as process and procedural inquiries, HR transactions, changes to personal information and in resolve any administrative issues while maintaining a level of service that is responsive to the client’s needs.Job DescriptionThe current vacancy is a 12-month Term and can be located at one of the following locations:

• Moncton ACC
• Gander ACC
• Montreal ACC
• Toronto ACC
• National Capital Region (Ottawa)
• Winnipeg ACC
• Edmonton ACC
• Vancouver ACC

If located outside of these areas, other flexible work arrangements are possible.Responsibilities

• First or second point of contact responsible for responding to inquiries from internal and external clients, via email and phone channels. The advisors focus will be in the area of Absence HR activities which would include but not limited to processing various leave of absence requests, completing LTD forms and correspondence.
• Guide and educate employees in the use of the various self-service tools (e.g. Workday, BenPlus, SunLife, etc) when appropriate.
• Educate employees and managers on HR policies and procedures; provide guidance on collective agreements.
• Process simple and complex transactions and data entries related to an employee and/or pensioner’s working life.
• Work closely with the broader HR team to deliver on HR related initiatives.
• Liaise with other areas of HR to assist clients in resolving all matters including those that are beyond scope.
• Responsible for documenting, updating and sharing processes and best practices.
• Diagnose employee and organizational data issues and lead correction efforts through effective communication and efficient escalation and execution.
• Proactively identify process inefficiencies and inconsistencies and collaborate toward an improved and more productive process that will enhance the overall client experience.

Requirements:Education

• Completion of a College or University diploma/degree in a related field ie. Business, Finance, Accounting, Human Resources or an acceptable combination of training and experience

Experience

• Experience working with technical applications such as Workday or other HRIS/HRMS.
• 3 years to 5 years of Human Resources experience
• Experience providing guidance and counsel to employees during the stages of their employment cycle.
• Advanced skills and experience with computer applications particularly with Microsoft Word, Excel and Teams.

Knowledge

• Progressive human resources knowledge acquired through education, training and/or experience.
• Knowledge of various NAV CANADA collective bargaining agreements, corporate policies and practices related to employee compensation, Isolated Post Allowance Policy, provisions of the NAV CANADA group benefits plans and the NAV CANADA Pension Plan would be considered an asset.
• Progressive knowledge of all policies and procedures within the organization and able to navigate and direct clients to appropriate resources.
• Knowledge of general HR procedures and practices including but not limited to: HR data administration, benefit administration, handling of confidential or sensitive information and employee records.

Ability

• Ability to respect confidentiality of information and exercise sound judgment.
• Ability to work independently, but also in a team environment where mutual support is essential.
• Ability to anticipate upcoming service demands and to address people issues in a constructive manner. Demonstrates a strong sense of responsibility in owning a particular issue.
• Ability to analyze evidence and facts in making decisions; demonstrates bias towards outcomes rather than outputs and activities.
• Ability to work and evolve in an environment that is constantly changing, managing multiple priorities, volume fluctuations and tight deadlines while maintaining accuracy and attention to detail

Personal Suitability

• Strong interpersonal and communication skills, including a facility to work and interact with individuals at all levels.
• Encourages and facilitates cooperation, pride, trust, and a positive HR brand;
• Fosters engagement and excellence; works with others to achieve goals.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society.NAV CANADA is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require.We thank all applicants for their interest; only those selected for an interview will be contacted.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected