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In-Store Customer Service Associate | Structube Megastore (Kanata) - Jobs in Ottawa, ON

Structube
Job LocationOttawa, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionAre you passionate about interior design Do you have amazing customer service skills and love working with clients first hand Structube is seeking an In-Store Customer Experience Associate to provide an outstanding customer service to ensure a pleasant shopping experience at Structube.Job Description

  • Offer customers a place to voice their concerns and react in a professional and empathetic manner
  • Offer customers an excellent service by providing them with information about our products, services, promotions and availability
  • Problem solve customer cases in a professional manner by gathering all necessary information and informing customers about different options and acceptable solutions
  • Stay up to date and informed about all of Structube’s new products, promotions and services
  • Build a good customer experience relationship with customers to increase customer retention
  • Work effectively with internal teams to ensure a positive customer experience
  • Process order pick-ups, exchanges and returns.
Qualifications
  • Good interpersonal skills in a call center environment
  • Previous customer experience in handling returns
  • Able to solve problems, is resourceful and motivate
  • Good reading and writing skills in French and English
  • Ability to prioritize workload.
Additional InformationWhat we offer
  • Growth and advancement possibility
  • Group insurance starting six months after hiring
  • On-site parking
  • Various corporate discounts (gym, telecommunications, etc.)
  • A 25% discount on Structube’s regular-priced items
  • A collaborative and solutions-oriented work environment
  • Much more!
About usStructube wants to offer its clients a wide range of modern edge home furniture at its best affordable prices! We help our customers rediscover their home, one room at a time. With over 80 stores nationwide and nearly 700 employees and counting, Structubes small family business has become a thriving retailer brand looking to transform its future retail markets. Join Structube and come experience working with our ambitious, dynamic and motivating team!Dream a space for them. Dream a career for you at Structube!Quick Apply
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