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Integrated Product Support Manager (Hybrid) - Jobs in Ottawa, ON

Collins Aerospace
Job LocationOttawa, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The IPS Manager will be responsible for IPS specific tasks associated with Canadian Military Programs. The responsibilities will range from IPS deliverables, to repairs and security management.Primary Responsibilities

  • Individual would be responsible for driving the repair process flow from initial customer contact through to invoice and shipment.
  • Site level coordination, communication and networking (RCA, RCI, RCUK, RCD, RCF, etc.)
  • Perform customer communication
    • Respond to RMA requests, provide quotes, obtain customer POs, face with operations/engineering for updates, provide customer status requests, control TAT and assign holds as needed
  • Resolving all key issues related to SAP, PO or FIT
  • Perform all operational tasks involved in the process
  • Issue RMA numbers, receive items into stock, enter information into FIT, assign/add costs, invoice and ship
  • Manage weekly status meeting, track and assign all actions
  • Manage metrics and internal reporting
  • In conjunction with the lead role, performing as the repair OA and repair shipping/receiving function
  • Role and responsibilities of Chief Security Officer and COMSEC custodian role
  • Export/Import support both as an advisory for new products and for export licenses needed for repairs filed through Global Affairs Canada
  • Designated Official for controlled goods
Basic Qualifications
  • Bachelor’s degree and 8 years of prior relevant experience OR
  • Advanced Degree in a related field and minimum 5 years of experience OR
  • In absence of a degree, 12 years of relevant experience is required
  • Must be a Canadian Citizen
  • Must either hold or be eligible for a Government of Canada Top Secret Level Security Clearance and Controlled Good Access. Candidate selected will be subject to a government security investigation/reinstatement and must meet eligibility requirements
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.Collins Aerospace Diversity & Inclusion Statement:Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.
  • Please consider the following role type definitions as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all Canadian positions require a background check.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.Apply now and be part of the team that’s redefining aerospace, every day.Quick Apply
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