Internal Network Administrator - Jobs in Ottawa, ON

Job Description

Position Summary and Responsibilities:Our Network Administrator (NA) is accountable for supporting, configuring, maintaining, and upgrading our internal networks, which includes desktop support issues, but also working on servers, networking equipment, as well as on-prem physical and virtual networks. This also includes handling more complex project builds, server migrations, and deployments (both physical and virtual). The Network Administrator also supports, configures, and deploys networking gear (routers, switches, firewalls, etc.) in all locations, working with local points of contact as needed. The Network Administrator will also assist in responding IT requests and alerts from Convergence Networks employees, in conjunction with the rest of the IT team. This job operates at a very fast pace, and you must be comfortable handling high volumes of support tickets and projects.What do our NA’s do

• Typical working hours for the NA are Monday through Friday, 8am – 5pm EST. Typically, you will be working 40-45 hours per week. At times, there will be substantial projects, unexpected emergencies, or other urgent tasks requiring you to work evenings and weekends up to 50 hours or more in a given week.
• You will be responsible for the health, maintenance, and documentation of Convergence infrastructure. A high volume of variable priority and complexity of tickets (both incidents and proactive maintenance), including projects, is to be expected.
• You will have flexibility to work from the office or your home. Regardless of where you are working from, your availability must be maintained to assist your teammates and staff. There may be times you are required to be in the office for completion of specific tasks or projects.
• Other relevant job duties as assigned.

What skills do I need to be a successful NA

• Solid experience with Windows and Mac OS desktop operating systems.
• Experience with Windows Server and SQL Server.
• Experience with and understanding of Active Directory, Azure Active Directory, Microsoft 365, Microsoft Azure, and related technologies.
• Experience with and understanding of networking equipment from Fortinet, Sonicwall, and others.
• Familiarity with backup and recovery software and methodologies.
• Knowledge of firewalls, networking/routing (switches, routers, etc.), remote access, and wireless.
• Patience, empathy, confidence, and customer service skills. You will be working with a myriad of technologies, applications, and personalities.
• Exceptionally strong IT background with a focus on network support, implementation, and remote support.
• Ability to work effectively within a team as well as independently.
• Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.
• Skilled at defusing high-stress situations and facilitating resolution to technical problems.
• Ability to multi-task in a fast-paced environment.
• Talented interpersonal abilities to build rapport with customers and teammates alike.
• Self-starter with a positive attitude.
• Strong sense of initiative and ownership over work.
• Exceptional follow-through skills.
• Ability to work effectively and complete assigned tasks with minimal supervision.

What are the qualifications I need to have

• 5+ years of relevant experience which may include Network Administrator, Systems Administrator, or Tier 2 (or similar) in a tiered environment.
• Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).
• Previous experience providing both onsite and remote/phone support in a fast paced, high volume environment.

Would be awesome if you had…

• Associate’s degree or higher in Information Technology.
• Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
• Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
• Knowledge and experience working with Microsoft 365, Microsoft Azure and other cloud services.

What is the physical work environment like

• This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How often will I get formal feedback on how well I’m doing

• Six-month performance reviews, with every second review a performance and salary review.
• Performance review goals will be established between you and your team leader.
• Some after-hours work will be required. Work likely can be completed remotely.

Why should you work here

• Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful, and we will do anything we can to support your personal and professional growth.
• Salary based upon on what you bring to the table.
• Shared group/health benefits plans, including a retirement plan.
• Education and certification reimbursement is also available so we can help you move up the ranks.
• Flexible schedule to fit your family’s needs.
• Outstanding teammates; we’re very selective to make sure we have the best staff available for you to work alongside!
• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).

Perfect fit....If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colours, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.Quick Apply

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