IT Coordinator - Jobs in Ottawa, ON

Job Description

Internal/External Posting NoticeTitle: IT CoordinatorDepartment: Finance & OperationsStatus: Casual ContractLocation: Ottawa, ONImmediate Supervisor: Manager, IT/ISSalary: $62,814.53 - $82,659.63Level: Band 2Deadline to apply: July 22, 2022Oxfam Canada is an affiliate of the international Oxfam Confederation networked in over 90 countries as part of a global movement for change. Our mission is to build lasting solutions to poverty and injustice with a focus on improving the lives and promoting the rights of women and girls. We work directly with communities, partners and womens rights organizations to challenge the systems that perpetuate inequality and keep people poor. Together we seek to influence those in power to ensure that women trapped in poverty have a say in the critical decisions that affect them, their families and entire communities. That’s why we believe that ending global poverty begins with women’s rights.Oxfam Canada offers a generous compensation and benefits program, including robust health, dental and wellness benefits, flexible workplace, 4 weeks’ vacation, but more than that, we offer the opportunity to be a part of our global movement for change. If you advocate for gender equality, are passionate about women’s rights, and share our values of Equality, Empowerment, Solidarity, Inclusiveness, Accountability and Courage – we want you on our team!SCOPE OF POSITION:Reporting to the Manager, Information Technology Information Systems (IT/IS) this role will be working closely with the IT Administrator to support various IT oriented project initiatives, to provide daily organizational support to troubleshoot and maintain information technology systems and networks. Duties will include technical and administrative tasks within the IT/IS unit to ensure functionality and efficiency of the organization’s information systems.The IT Coordinator will need to have experience in IT service management, IT infrastructure, project management and information security٫ together with a strong customer service attitude.MAJOR RESPONSIBILITIES: (This is not an exhaustive list of duties to be performed)The IT Coordinator will:

• Help to address and resolve service tickets in a timely manner.
• Implement projects tasks as directed by Manager, ITIS.
• Prepare and deliver hardware and software.
• Conduct onsite and remote technology support for virtual and physical meetings.
• Hardware/software configuration, installation and support including helping to maintain security and safety.
• Help to maintain an inventory of all hardware and software resources.
• Offers technical support to users by responding to questions and concerns.

REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES:

• Post secondary education in Computer Sciences or Network Administration.
• Professional certification preferred in related field.
• Strong background in IT infrastructure, service management, project management and information security.
• Minimum of three (3) years experience in IT customer service and infrastructure-support role.
• Demonstrated commitment to global justice, women’s rights, gender equality and social change.
• Professional certifications are an advantage (IT service management, project management and information security).
• Direct experience working with:
• • Microsoft Active Director
  • Microsoft Azure
  • Office 365 Tenancy
  • Windows Server Operating Systems
  • Ticketing systems like ServiceNow, JIRA, FreshDesk, and similar
  • Microsoft Windows Operating Systems
  • Microsoft Office and other desktop productivity tools
  • WAN/LAN Networking
  • Enterprise Antivirus and Firewall technologies.
  • VOIP systems and telephony
  • VMWARE Operating Systems and admin experience.

• Experience installing and configuring system hardware, software and third party software.
• Experience developing technical guides for users.
• Demonstrable strong and detailed troubleshooting knowledge as well as general problem-solving skills.
• Demonstrable knowledge of system backup and data security techniques.
• Excellent English communication skills, orally and in writing.
• Demonstrable ability to deliver technical information in a format that enables end-users to understand.
• Ability to set priorities and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Experience working in a unionized environment is an asset.
• Demonstrable high standards of ethical conduct, honesty and integrity, with a high sense of accountability.
• Is empathetic to the end-user, service-oriented and tactful; works in a polite, courteous, and cooperative manner; listens to others and responds appropriately.
• Ability to work effectively in a wide range of cultural settings.
• Ability to work on site in the headquarters and on call availability.
• Willingness to sign and abide by the Oxfam Code of Conduct

In addition to competitive pay, we offer:

• 35-hour workweek and the ability to work flexible hours
• A hybrid workplace where staff can work from home and the Ottawa office
• 4 weeks paid vacation per year, plus paid office closure between Christmas and New Year
• Extensive health, dental and wellness coverage for you and your dependents
• Paid sick days, and additional time off for personal and care responsibilities
• Pension plan contributions
• Caring, compassionate and supportive work environment that recognizes that work is one of the many responsibilities we have to prioritize in our lives
• Regular opportunities for all staff across Canada to meet – in person and virtually – to learn, connect and grow as a team!

** MUST be eligible to work in Canada **If you don’t see yourself reflected in every job requirement listed in the posting above, we still encourage you to apply.Oxfam Canada is committed to diversity and equity around the globe and in our workplace. All our work is led by three core values: Empowerment, Accountability, Inclusiveness. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, persons of minority sexual orientation or gender identity, visible minorities, and others who may contribute to diversification and share our values. If you are invited to continue the selection process, please notify us as soon as possible of any particular adaptive measures you might require. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.Important Note: All offers of employment are conditional upon signing our strict code of conduct, subject to satisfactory references and may be subject to appropriate screening checks. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for Oxfam Canada.For additional career opportunities within Oxfam Canada, please visit oxfam.ca/employment-oppportunities. Please note that we are not able to offer internships or overseas volunteer placements.We welcome you to join our movement – sign up for news and updates today.We thank all those who apply, however, only those selected for an interview will be contacted.Quick Apply

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