Job Inventory: Customer Service Assistant (Casual & Part Time Employment) - Jobs in Ottawa, ON

Job Description

Requisition ID: 1895Department: Ottawa Public LibraryService: Branch OperationsBranch: Public ServicesEmployment Type: 1 or More Casual and Part Time PositionsWork Hours: Various hoursVarious Shifts: Days, Evenings, WeekendsAffiliation: CUPE 503 LibrarySalary Information: $27.249 - $31.882 per hour (2019 rates of pay)Location: Various LocationsCity: Ottawa, ONJob Category: Ottawa Public LibraryApplication Close: 28/03/2022Important Information:Candidates applying for this posting will be considered for part time and casual Customer Service Assistant positions available at the following branches until June 30, 2022.Rideau, 377 RideauSt Laurent, 515 CôtéVanier, 310 Pères BlancsMain, 120 MetcalfeGreenboro, 363 Lorry GreenbergElmvale Acres, 1910 St. LaurentAlta Vista, 2516 Alta VistaCumberland, 1599 Tenth LineOrleans, 1705 OrleansNorth Gloucester, 2036 OgilvieBlackburn Hamlet, 199 Glen ParkJOB SUMMARYOttawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.You provide customer service to the library customers in-person, roving the branch, telephone/switchboard and/or through electronic/web chats. You provide assistance with membership services, and support materials and cash handling activities.Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.EDUCATION AND EXPERIENCECompletion of Grade 12Minimum of 1 year of library or customer service experienceKNOWLEDGE

• Knowledge of customer service techniques and protocols
• Knowledge and experience with computers, Microsoft Office applications and other equipment including electronic devices
• Experience with integrated library systems
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures
• Library circulation procedures and practices
• Methods and techniques for handling cash
• Methods and techniques of responding to inquiries and resolving patron complaints
• General knowledge of Ottawa Public Library policies and procedures
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Customer service orientation, including the use of tact, discretion and confidentiality
• Effective verbal and written communications and interpersonal skills
• Reasonable judgment in a professional setting
• Effectively apply technology to library services and programs
• To carry out a range of circulation activities, including registration, collecting fees
• Ability to respond effectively to a range of library service inquiries and resolve complaints
• Ability to perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds
• Ability to handle and account for cash and to prepare bank deposits
• Strong interpersonal skills, ability to deal with the public and handle problems as they arise
• Perform multiple tasks concurrently
• Ability to work effectively independently and as a team member
• Attention to detail.
• Sound problem solving
• Efficient time management
• Flexibility, ability to adjust priorities
• Strongly committed to quality customer service
• Strong listening/comprehension skills

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.
• Police Record Check: The successful candidate will be required to complete a Criminal Record Check to the Ottawa Public Librarys satisfaction.
• Additional vacancies may occur during the competition process.
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.The Ottawa Public Library has a Mandatory Vaccination Policy which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment.Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.Quick Apply

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