Learning and Development Advisor - Jobs in Ottawa, ON

Job Description

Learning and Development Advisor - 24 Month Contract - 0003IAPosting Date: Jan 17, 2022, 3:24:49 PMPrimary Location: Ontario-OttawaJob Type: ContractSchedule: Full-timeEDC is Canada’s export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. We take on risk so Canadian businesses can take on the world.When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 25,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer.OverviewEDC, one of Canada’s top 100 employers, is looking for a Learning & Development (L&D) Advisor to join its growing L&D team.As a Learning & Development Advisor, you’ll play a key role in responding to all incoming service requests and delivering L&D expertise that is critical for EDC to successfully transform and achieve its business goals.If you want to grow your career by drawing inspiration from colleagues with deep L&D expertise, business acumen, organizational development and creative problem solving skills—people who love a good challenge and are every bit as diverse as the world where they do business—you’ve found your place.ResponsibilitiesIn this crucial role, you’ll manage all incoming service requests to the Learning & Development team:

• Triage incoming requests via a ticket management system.
• Resolve or escalate requests within L&D’s service level agreement (SLA) window.
• Complete a Needs Assessment or Training Needs Analysis using EDC’s template and process, as required.
• Identify the appropriate learning or non-learning intervention to address the customer’s requirements.
• Facilitate design sessions with various stakeholders, subject matter experts and suppliers.
• Support the evaluation of the impact of learning solutions on learning transfer, organizational effectiveness, and performance results.
• A key requirement for this role is to support core team functions by:
  • Maintaining EDC’s Learning Hub SharePoint site
  • Maintaining EDC’s Course Catalogue
  • Managing L&D team SharePoint and network sites
  • Governing file management practices
  • Providing LMS administration support, as required
  • Educating our customers on EDC’s Learning Hub, Course Catalogue and LMS

Screening Criteria

• University or college degree in Instructional Design, Adult Education, Learning Technology, or related field.
• Understanding of Learning theories, principles, methods, and techniques relevant in the field of adult learning and instructional design AND the ability to translate the theories into engaging and effective learning assets.
• Minimum of 5 years of progressive experience as a learning and development, employee communications or change management professional.
• Strong business acumen and understanding of the impact of learning solutions on overall organizational performance.
• Unwavering commitment to lead by example and be an ambassador of EDC’s culture, diversity, inclusiveness, and equality.
• Comfortable working on a team embracing growth and agile mindsets and using Agile methodologies.
• High customer service orientation and excellent client-facing presence and confidence with ability for demonstrating a consultative approach.
• Highly proficient with Office 365 suite, Teams, and SharePoint.
• Desire to develop proficiency with media-rich and eLearning authoring tools such as Storyline, Adobe Captivate, Camtasia, Adobe Creative Suite.
• Basic graphic/visual design skills.
• Excellent technical writing skills.

Assets

• Strong verbal skills in both official languages (English and French)
• Strong knowledge of EDC

Salary Range

• $64,100-$96,100

Please note that EDC will be following a mandatory vaccination policy.How to applyOnly candidates selected for an interview will be contacted.Application deadline on www.edc.ca/careers : Jan 28, 2022, 10:59:00 PMEDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation.Candidates must meet the requisite government security screening requirements.Quick Apply

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