MANAGER, BRANCH SERVICES - Jobs in Ottawa, ON

Job Description

Consider this exciting and challenging management opportunity to contribute to the design and development of continuous improvement strategies where you can use your leadership, strategic and business planning experience with the Ministry of Labour, Training and Skills Development.About us:The Employment and Training Division supports programs and services that ensure a skilled workforce by: providing apprenticeship training and services to ensure Ontario has the skills to compete and succeed; preparing unemployed Ontarians to enter or re-enter the workforce and helping students find summer employment; providing literacy, numeracy and basic skills upgrading to assist people to enter or re-enter the workforce; helping internationally trained individuals to successfully integrate into the economy; providing assistance to workers facing business closures or other significant workforce adjustments; and providing policy, planning and research support on labour market and training matters.What we offer:We care about the wellbeing of our employees and that is why the Ontario Public Service (OPS) is committed to being an employer of first choice. In addition to a collegial and professional work culture, career growth and development, and on-the-job training to help you succeed, we offer a competitive total compensation package, which includes an attractive salary and may include the following:

• A defined benefit pension plan
• Maternity and parental leave top-up benefits, which includes adoptive parents
• Comprehensive Health and Dental Plans
• Life and Disability insurance
• 24/7 access to an Employee Assistance Program
• Online and in-person workshops
• Opportunities for advancement
• Ergonomic assessments and accommodations based on need

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontarios Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.What can I expect to do in this roleIn this Branch Services Manager role you will:

• provide leadership, administrative direction and coordination in the management of business and operational resources.
• ensure that the Branch has the necessary staff, procedures, and processes in place to deliver the full range of programs and services to clients within the available budget.
• contribute to the design and development of continuous improvement and performance management administration.
• provide key advice and recommendations in support of senior management decision-making and operational planning for the branch.

Leadership in the OPSThe Ontario Public Service (OPS) Leadership Behaviours define what it means to be a leader through the following expected behaviours and attributes:

• You are committed to the responsibilities of being a leader by demonstrating authenticity, accountability and courage.
• You are innovative by embracing positive disruption, maintaining a future mindset and leading with a common purpose.
• You are collaborative by driving people-centered outcomes, being inclusive and helping staff and colleagues grow, every day.

How do I qualifyLeadership and Management Skills:

• You have leadership skills to inspire, engage, motivate, develop and mentor professional staff to deliver on results during on-going change and transformation.
• You are a collaborative leader and have incorporated the principles of inclusion and diversity across all elements of your management style.
• You can determine financial, material and human resources needs to meet program objectives.
• You have project management experience to lead, deliver and implement multiple, large scale and projects in a fast-paced transformative environment.

Technical Skills and Knowledge:

• You have thorough knowledge of administrative processes including purchasing and procurement processes and requirements.
• You have thorough knowledge of workforce planning needed to manage the staffing of a large branch.
• You have the ability to lead the development, implementation and ongoing enhancement of the branchs administrative, financial, and knowledge management activities.
• You have the ability to coordinate the development of the branch operational plans in alignment with divisional strategic plan.

Organizational and Time Management Skills:

• You have excellent planning, organizational and coordination skills to manage the provision of centralized administrative services across the Branch.
• You have the ability to provide day-to-day management of the delivery of a diversity of functions by unit staff within specified and at times conflicting deadlines.

Analytical and Problem Skills:

• You have proven analytical, conceptual and strategic thinking skills to plan a range of complex business planning and administrative services, analyze complex delivery issues and recommend creative business solutions.
• You have knowledge of quality assurance processes, performance management, and benchmarking to lead the development of a consistent quality assurance plan and identify areas of improvement.

Communication and Relationship Building Skills:

• You have oral and written communication skills to effectively collaborate with colleagues using tact and diplomacy and compose and edit communication products

You have proven consultation and negotiation skills to work effectively with a variety of staff and stakeholders

• You have relationship management skills to develop and identify opportunities for collaboration with staff and stakeholders

Be sure to check out the Manager Recruitment Units, Application Preparation Guide for Aspiring Managers for tips to help you prepare an impactful application!Additional Information:Address:

• 1 Permanent, 347 Preston St, Ottawa, East Region or 135 N Front St, Belleville, East Region or 132 Second St E, Cornwall, East Region or 615 Pembroke St E, Pembroke, East Region or 299 Concession St, Kingston, East Region or 901 Landsdowne St W, Peterborough, East Region

Compensation Group: Management Compensation PlanUnderstanding the job ad - definitionsSchedule: 6Category: Management and GeneralPosted on: Thursday, August 18, 2022Note:

• T-LB-184591/22

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