Manager, Customer Service Airport - Jobs in Ottawa, ON

Job Description

Other Details: Reporting to Director, Airport & Cargo Operations EastLevel: Non-BargainingSkills and QualificationsInclude, but not limited to, the following minimum skills and qualifications:Post Secondary Education (2 years);Five (5) years of previous experience;Superior operating knowledge of Sabre , passenger service, airport operations and procedures;Proficient in Windows, Powerpoint, Word and Excel;Solid customer service skills;Ability to manage multiple priorities and deadlines;Budgeting experience required;Experience managing a unionized workforce;Excellent interpersonal and communication skills (written and spoken);Excellent leadership skills with the ability to coach, mentor, and motivate;Possesses a solid understanding of the business and customer environment;Experience with developing and implementing procedures;Able to travel as required;Ability to communicate in Inuktut a definite asset;Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.Duties and ResponsibilitiesInterested candidates should be able to perform the following duties and responsibilities:Manages the station(s) to ensure adherence to on-time departure, optimum resource allocation and customer satisfaction;Assumes responsibility for the overall safety of all employees;Build a work culture such that costs, quality assurance and customer satisfaction are key areas to drive efficiency;Ensures the airport operations performance is in accordance with regulatory, company and customer requirements;Monitors station performance on a daily basis against KPIs and SOPs and initiates corrective actions to improve results;Manages and provides functional guidance and supervision to all service providers at the airport(s) both internal and external;Responsible for management and oversight of direct/indirect reports including performance management and ongoing professional development and training;Responsible for compliance with Station controls and Internal Audit standards;Responsible for preparation of expense and revenue budgets; cost and revenue analysis and overall station cost effectiveness;Assists with departmental labour relations including discipline;Provide specialized advice to senior & line management in all security functions, protection, intelligence, information and investigation;Assist the Company in local marketing and sales activities;Responsible for managing the relationship with all stakeholders at the airport (authorities, vendors, suppliers, government agencies etc.);Responsible for liaising with regulatory authorities and other operationally relevant external entities;Ensure compliance with regulatory requirements as well as internal policies and procedures;Other related duties as assigned.Is this the job for youApply in writing with a cover letter and résumé to:Canadian North Human Resources DepartmentEmail: recruit@canadiannorth.comFax: 613-254-6280Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. Canadian North is committed to employment equity.This advisory was posted on October 4, 2022.Quick Apply

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