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Public Service Assistant - Jobs in Ottawa, ON

City of Ottawa
Job LocationOttawa, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Competition Number: 2021-EX-EN-53275216-01Competition posting date: 2021-05-07Competition closing date: 2021-05-21Ottawa Public Library, Branch Operations, Public Services1 Part-time Continuous Position (St. Laurent) - 9.00 hours/week1 Part-time Continuous Position (St. Laurent) - 17.50 hours/week1 Part-time Continuous Position (Elmvale Acres) - 17.50 hours/weekAffiliation: CUPE 503 LibrarySalary: $29.779 to $34.841 per hour (2019 rates of pay)Location: Library, St. Laurent, 515 Cote; Library, Elmvale Acres, 1910 St. Laurent Blvd.Category: Current OpportunitiesEmployment Group: LibraryVarious shifts: days, evenings and weekends.Job SummaryResponsible for providing information, reference and readers advisory services in the Library and/or the community and/or mini-libraries, nursing homes and other locations. Provides circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations. Performs routine collection maintenance duties. Promotes Library services. May be senior person in charge or exercises responsibility for the day-to-day operation of the library branch.Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellenceEducation & Experience2-year Library Technician Diploma.Minimum of one (1) year related experience.

  • Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
Language, Certificates & Licenses3 positions - The successful candidate will be required to complete a Vulnerable Sector Check to the Ottawa Public Library’s satisfaction.3 positions - Day 1 Ready – immediate requirement for language proficiency:French oral, reading, writing requiredEnglish oral, reading, writing requiredCandidates must meet language requirement for position upon hire.KnowledgeAdult/children's literature in a variety of formats, readers' advisory services, trends in reading, literacy, ESL collections and library programming.Reference resources in print, microform and electronic formats and of current developments in reference services.Electronic database and other bibliographic searching techniques.Principles of collection development and maintenance.Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and proceduresLibrary circulation procedures and practices.Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offeringsMethods and techniques of responding to inquiries and resolving patron complaints.Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.General knowledge of library policies and procedures.Knowledge of applicable health and safety legislation, including the rights and duties of workers.Competencies & SkillsUse tact, discretion and confidentiality.Excellent verbal communication skills.Exercise effective judgement and independent decision-making capabilities.To carry out a range of circulation/page activities, including registration, collecting fees, and to respond effectively to a range of library service inquiries and resolve complaints.To perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds.Minimum keyboard skills of 25 wpm.Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.Ability to think quickly.Ability to learn on the job and apply learning to new technologies as required.Ability to create and design thematic displays.Ability to handle and account for cash and to prepare bank deposits.Perform multiple tasks concurrently.Customer service orientation, including the use of tact, discretion and confidentialityEase of comfort with technology.

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