Remote Customer Service Specialist - Jobs in Ottawa, Ontario

Job Description

Remote Customer Service SpecialistLocation: Remote – ONTARIOType: Full-TimeOverviewAre you passionate about helping others, solving problems, and delivering exceptional client experiences Do you live in Ontario and want to work from the comfort of your homeAO Globe Life is expanding across Canada and looking for driven, ambitious individuals ready to take on a fully remote customer service role. This is an exciting opportunity for those who thrive in meaningful conversations, enjoy providing clarity, and want to make a real impact. If you take pride in helping others, communicating effectively, and offering stellar service, this role is perfect for you.AO Globe Life offers a dynamic and inclusive work environment where you’ll be empowered to perform at your best while making a difference. As a remote customer service specialist, you will be an essential part of a high-performing team that values customer satisfaction, professional growth, and long-lasting relationships.Fun Fact: We were remote before it was cool. AO Globe Life prides itself on being an early adopter of innovative work practices, providing greater autonomy and support to our team members.DutiesIn this role, your key responsibilities will include:

• Communication – Provide support through phone, email, and chat with clear and empathetic communication.
• Documentation – Keep accurate, up-to-date client records and track inquiries and claims.
• Education – Explain AO Globe Life products and services in simple, easy-to-understand terms.
• Resolution – Resolve client issues quickly, ensuring high-quality service.
• Teamwork – Collaborate with other teams to improve processes and enhance client satisfaction.

ProfileWe’re looking for candidates who have the following qualities:

• Communication – Strong written and verbal communication skills. Comfortably interact with clients and convey complex information in an easy-to-understand way.
• Compliance – A willingness to obtain your HLLQP license (training provided), which is essential for understanding and selling insurance products.
• Independence – Be self-motivated and organized in a remote setting, managing your own schedule and prioritizing tasks.
• People Skills – Previous experience in a client-facing or support role is highly beneficial. If you #39;ve worked in customer service, retail, or any field requiring client interaction, you #39;ll excel in this role.
• Tech-Savvy – Comfortable using CRM systems and digital tools to manage client information and communicate effectively.
• Residency – Legally eligible to work in Canada (permanent residents and Canadian citizens welcome).

PerksAs a member of the AO Globe Life team, you #39;ll enjoy a range of benefits that support both your professional growth and well-being:

• Remote Flexibility – Work from home or anywhere in your province with a flexible schedule that fits your lifestyle.
• Performance-Based Compensation – Earn weekly bonuses based on your performance and client service, giving you the opportunity to increase your earnings.
• Trainingamp; Mentorship – Receive comprehensive training from day one and ongoing mentorship from experienced team members to help you succeed.
• Healthamp; Wellness – Comprehensive health and dental coverage for you and your family, along with access to wellness programs supporting your physical and mental health.
• Union Support – Enjoy job security and additional benefits through union membership.
• Residual Incomeamp; Career Growth – Access long-term career growth opportunities, including residual income and the potential to advance within the company.
• Company-Organized Retreats – Participate in leadership retreats, team-building events, and personal development opportunities to grow your skills and connect with colleagues.

ApplyWe are actively interviewing candidates and encourage you to apply soon. Join a supportive team, build a career that fits your lifestyle, and enjoy the benefits of working with a leader in supplemental benefits. If you #39;re ready to take your career to the next level and make a meaningful impact, submit your resume today for consideration.Powered by JazzHR