Revenue Operations Specialist - Jobs in Ottawa, Ontario

Job Description

Job DescriptionThe Revenue Operations Specialist will have a wide range of duties as part of Assent’s Revenue Operations team. This role will play an integral part in delivering on the ongoing reporting, systems administration, and operational coordination of the team, including translating data into easily digestible information. This role requires timely communications with Sales, Business Development, Customer Success, and other departments, including Marketing, Finance, EDITS and Product. The ideal candidate is highly organized with impeccable attention to detail and solid interpersonal and analytical skills.Key Requirementsamp; Responsibilities:

• Assist in administering and managing the tools and systems necessary to properly and efficiently measure and report on Revenue operations deliverables.
• Assist with continuous analysis and Optimization of the Customer Journey:
  • Evaluate current customer journey touchpoints and identify areas for improvement.
  • Develop strategies to streamline and enhance the customer experience.
  • Implement feedback loops to constantly refine and improve customer touchpoints.
• Assist with design of new/refined processes through the Customer Journey, and ensure enablement is effective.
• Leverage data analytics (leveraging the Revenue Data Team as well as self-generated reporting) to assess the effectiveness of customer journey touchpoints and make recommendations for improvement.
• Go to Market team(s) Support:
  • Work closely with all Go to Market teams to enhance Qualified Meetings, ARR, customer retention, minimize churn, and identify expansion opportunities.
  • Provide insights to improve Customer onboarding, customer satisfaction, customer retention.
• Work with other teams (Product Ops, EDITs, etc.) to leverage data from other internal tools such as Pendo, to improve/enable more effective/successful interactions between CSMs and Customers.
• Manage, maintain, and improve quoting processes (including Deal Desk) as well as contract creation, renewal deal creation.
• Act as Subject Matter Expert (SME) for CPQ, and Quote-to-cash process.
• Communicate updates and changes to AEs, BDs, and CSMs.
• Collaborate with the Sales, Customer Success, Marketing, Product, and other required teams to ensure the customer journey aligns with company goals and objectives.
• Share insights and updates on customer journey initiatives with Revenue Operations Leadership to help inform future initiatives.
• Ad-hoc reporting for AE, BDamp; CSM to Sales and CS Management across all systems and tools, in partnership with Revenue Data Team.
• Management of processes enabling key milestones such as customer kickoffs and on-boarding, project planning, QBR’s etc.
• Contribute to mapping the customer life cycle and identify opportunity areas to better support customers key milestones.
• Active participation in driving and implementing operational projects and initiatives that enable the Revenue Organization and well as Sales and CS’s success and optimization.
• Ensure the internal tools and systems are current and track usage of AEs, BDs, and CSMs.
• Provide general administrative support to Sales Teamamp; Sales Management, BD Teamamp; BD Management, CS Teamamp; CS Management.
• Continuous learning and adaptation:
  • Keep abreast of the latest trends and best practices in customer journey mapping and Salesforce functionalities.
  • Recommend and implement new tools or strategies to stay ahead of industry standards.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.